Key Responsibilities

• Offer quality service to patients including:
  • Coordinate the appointment booking, scheduling logistics and patient registration of patients;
  • Process patient referrals, reports and other related documents
• Proactively participate and contribute to a smooth and satisfactory patient journey
• Provide information and handle enquires for both internal and external customers such as patients, visitors, public enquiries, insurers, medical groups, etc.
• Provide administrative / clerical / operational support to doctors and any other duties as assigned
• Might need to work on irregular hours when necessary
• Perform any other duties (in the capacity as Patient Liaison Officer) as assigned by supervisor(s) from time to time

• Holder of a Diploma or above in any disciplines
• Possesses at least 2 years’ relevant work experience, preferably in customer service under private medical clinic / hospital setting
• Customer oriented and good complaint handling skills
• Good communication & interpersonal skills with can-do attitude
• Good command of both written and spoken English and Chinese
• Proficient in MS Office applications and Chinese word processing

Compensation and Employment Terms

We provide a unique employment experience for people seeking careers in hospital and healthcare industry; and offer competitive remuneration packages to the successful candidates. Appointment will be made on a 3 year contract with contract-end gratuity, renewable subject to good performance and mutual agreement.

Application Deadline

7 July 2022

Personal Information Collection Statement

Data collected will only be used for job application processing. Applicants not contacted by CUHK Medical Centre Limited within eight weeks from the application closing date may assume their applications unsuccessful. All personal data collected will be retained for not more than 12 months from the application closing date, and will be destroyed thereafter.