Since 5 years, Lacoste has been supporting its digital transformation with the help of an international Omnichannel IT team. As the technical business analyst of IT Retail & Ecom, you are the bridge between Asian business teams and HQ IT, working together to provide various proposals on Lacoste Omnichannel offer (both traditional offline Retail and online Ecom) including systems like OMS, POS, CMS and PSP. You ensure the translation of the business vision for the technical teams and are the guarantor of its proper implementation.

Role: 

Analyze business needs and translate them into Design (functional and technical specifications)

• Understand the challenges and impacts of business processes
• Co-prepare and facilitate functional design workshops with business teams
• Propose technical solutions in line with demand and as a priority via a core model logic
• Communicate innovations and best practices to other IT teams
• Document exhaustively existing and target processes
• Specify the technical needs for interface or specific developments
• Ensure the transition support by providing dedicated workshops

 Contribute to the implementation and/or deployment phases of the omnichannel ecosystem

• When deploying new application, analyze the impact of implementations and recommend a change management plan with customers
• Configure omnichannel ecosystem tools (OMS/CMS/POS)and document the settings
• Test the integration with E-Commerce (CMS), payment (PSP), logistics(WMS, ERP) and retail (POS) systems, as well as specific developments
• Train and present to Key-Users new developments or new features
• Enrich the knowledge on the different tools

 Support business teams during project test phases, as well as on the daily operation

• Assist with data recovery or updating, as well as writing and conducting tests
• Establish mechanisms to monitor the production ecosystem
• Participate in the prioritization and execution of the corrective and scalable backlog of the Lacoste omnichannel ecosystem
• Collaborate with development teams and other competence centers to improve or correct processes
• Support daily operation of current Asia retail business, both online and offline, so as to drive the transformation for Omnichannel

 Participate in the improvement of the methods and practices of the department's activities: 

• Write and update functional and technical documentation according to Group standards
• Identify the impact of any new information flows upstream and out of Operations applications (interfaces)

 Profile:

• Higher technical training (Engineering schools or University, specialized in software development or supply chain/ logistics / retail processes) 
• Experience in the development and/or integration of ECOM(OMS / POS / CMS) or logistics (WMS) systems under an international context
• Great analytical skills and good sense of operation monitoring and troubleshooting
• Aware of Agility and know how to adapt methodologies according to the customer and his expectations
• Technical skills required
  • XML flows, XSL transformations, Webservices SOAP/REST
  • Oracle PL/SQL
  • Anomaly tracking tool (Jira...)
  • Test tools (JMeter...)is a +
• Knowledge of below systems will be a +
  • Manhattan DOM / Active Omni
  • Sales Force Commerce Cloud
  • Cegid CBR / Y2
  • JIRA / Confluence
• Regional travel to support projects
• Fluent English required

What more do you need?

• Team spirit and collaboration
• The desire to grow with a structure while being a force of proposal
• Dynamism and good mood to bring a good atmosphere within a young and dynamic team

Personal data collected will be used for recruitment purposes only.

For LACOSTE, Life is a Beautiful Sport! 

Since the very first polo was created in 1933, LACOSTE relies on its authentic sportive roots to spring optimism and elegance on the world thanks to a unique and original lifestyle for women, men and children. 

With a vision to be the leading player in the premium casual wear market, the Crocodile brand is today present in 120 countries through a selective distribution network. Two LACOSTE items are sold every second in the world. 

As an international group gathering 10,000 women and men, LACOSTE offers a complete range of products: apparel, leather goods, fragrances, footwear, eyewear, home wear, watches and underwear, all of them being  elaborated  in  the most qualitative, responsible and ethical way.  In 2016, the brand garnered a turnover of more than 2 billion euros. 

For more information: www.lacoste.com