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Service Specialist / Helpdesk Support (Ref: IT-SS)

Po Leung Kuk

  • Company Industries:Charity/Social Services/Non-Profit Organisation

Job Information

  • Post Date:2022-06-30
  • Career Level:Entry Level
  • Location:Causeway Bay
  • Yr(s) of Exp:1 years
  • Qualification:Non-Degree Tertiary
  • Employment Type:Full Time, Contract
  • Job Function:Information Technology (IT)  Support  Network & System  Technical / Functional Consulting
  • Benefits:Medical insurance, Five-day work week

Job Description

Responsibilities:

  • Provide first-line technical support, system administration and maintenance
  • Perform troubleshooting to all issues related to endpoint devices
  • Handling data backup
  • Record, analyze and dispatching helpdesk calls 
  • Off site duty and extra working hours may required
  • 7x24 On-call support under roster

Requirements:

  • Higher Diploma or above holder in Computer Science or IT related disciplines
  • At least 1 years’ experience in technical support
  • Solid knowledge in providing first-line technical supports in Microsoft Windows, MS Active Directory and end point PC
  • Good communication skills with different levels of end users
  • Excellent problem-solving and analytical skills
  • Ability to perform both independently and as a team
  • ITIL knowledge is an advantage

Appointment will be on renewable contract terms (if applicable). Interested applicants please send your full resume with current and expected salary via clicking "APPLY NOW" or by mail to Human Resources Department, Po Leung Kuk, 66 Leighton Road, Hong Kong (Please quote the reference). For more information about Po Leung Kuk, please visit http://www.poleungkuk.org.hk.

Po Leung Kuk is an equal opportunity employer and welcomes application from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. Applicants who are not contacted within 6 weeks may consider their application unsuccessful and all unsuccessful applications will be destroyed upon completion of the recruitment exercise.

Company Info

Po Leung Kuk is a well-established charitable organization in Hong Kong and has been serving the local community for 143 years.  The Kuk provides diversified social services including social welfare, education, culture and recreation to the general public.

 We are now inviting high caliber personnel to fill the following position:

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