Job Responsibilities:

The job incumbent will be accountable for the APAC IT Operation. The job scope including, but not limited to:

IT Operation

• Maintain and optimize local company networks and servers.
• Oversee data backup and system security operations such as user authorization, firewalls, etc.
• Manage installations, upgrades and configurations of hardware and software.
• Ensure data is handled, transferred or processed according to legal and company guidelines.
• Prepare budget and control the cost regarding IT systems.
• Provide technology support for corporate conferencing and ensure the readiness of meeting room resources.

• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses.
• Monitor and manage desktop support, IT/IS services desk.
• Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

• Prepare regular performance report in monitoring of service delivery.
• Build robust relationships with teams and stakeholders to enable effective dialogue exchange between departments.

• Supervise desktop management teams to facilitate continual improvements in the desktop environment.
• Collaborate with technical design teams to set standards for software, hardware, and security.

Job Requirements

• University degree in Computer Science, Information Systems or related discipline. Holder of ITIL certification is a definite advantage
• 5 years in managing an IT service delivery function (level 2 or level 3 support). Experience in retail sector would be a definite advantage 
• Good understanding of AX 2012 or Dynamics 365 Finance & Operations. Knowledge in LS-retail is a plus.
• Demonstrable and recent experience in service operations/managing an external service provider.
• Independent, strong communication, service deliver and relationship management skills
• Fluent English and Mandarin, both written and spoken
• Immediate available is preferred

Interested parties please forward your full resume (in Microsoft Word or PDF format) with current and expect salary to Human Resources Department, by clicking "Apply Now". 

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed on completion of the recruitment exercise.

With a Belgian heritage dating back to 1926, GODIVA Chocolatier is the global leader in premium chocolate. Inspired by the values of Lady Godiva – her passion, generosity, and pioneering spirit -- GODIVA’s legendary name has become a universal symbol of luxury, quality and the most delicious chocolate.

The company has a presence in more than 100 countries with distribution in over 700 boutiques, Global Travel Retail, department and specialty stores, and online. GODIVA offers a range of chocolate creations and is dedicated to innovation and excellence in the Belgian tradition. GODIVA is committed to developing, manufacturing and delivering food and beverage products that are safe, of the highest quality and consistently exceeding consumer expectations.　From its famous truffles and shell-molded chocolate pieces to its European-style biscuits, individually wrapped chocolates, gourmet coffees, hot cocoa, Chocolate Soft Serve and other indulgences, GODIVA is committed to bringing the ultimate chocolate experience to the world.

Since its access to the Greater Chinese market, Godiva has launched over 200 boutiques in more than 30 cities, and plans to open more in the future, so that more people can enjoy the first-class chocolate of Belgium.

Working for Godiva is more than just a job. It's the experience of forming part of a team, the international market leader in delicious chocolate. If you're looking for a truly exceptional job, be sure to browse our opportunities. Or send us your CV. We are interested to hear from enthusiastic professionals who want to contribute, inspiring passion and delight in our consumers