Key elements of the job will involve:

• Providing first line production application support for the securities, futures trading or operations, retail and institutional business, outside working hours if required;
• Manage, resolve and investigate production system issues with in-house developer, system vendors and follow through the cases.
• Plan and execute internal testing for system upgrade with documented result as according to company standards and procedures;
• Perform routine health check and maintain the system stability and availability for HK and global markets.
• Provide technical assistance to external customers on self-develop system.
• Provide phone or remote support in non-office hour in case required.
• User management, configuration management and software promotion/release to various system environments
• Perform Incident and Change Management, provide the incident report to management
• Monitor the service quality of Application Support and ensure is has strictly followed the International Standard and Company operating procedures
• Occasional weekend support roster for system release is required
• Other work assigned by the management.

 The ideal candidate should be a ：

• Bachelor degree in Computer Science, Information Technology, Business Administration or related disciplines.
• Minimum 3-year experience in first line application support for the equity business, futures trading or operations.
• Sound knowledge of trading and settlement system functionality, operation flow, HKEx and global market connectivity are essential.
• Experience in dealing with end users and system vendors, problems solving and troubleshooting production issues for the systems.
• Solid experience in system problem solving, skills on production issue handling and production deployment are essential.
• Experience in using issue or bug tracking systems, helpdesk system is added advantage.
• Knowledgeable in new technology, different types of open-source tools, up-to-date programming skills an added advantage.
• Team player, responsible, independent, self-starter, motivated, multitasking and able to take initiative to get jobs completed.
• Proficiency in both written and spoken English and Chinese. Conversational level of Putonghua is required.

We offer an exciting career opportunity to the successful candidate. Please email your detailed resume with current and expected salary and availability by clicking “Apply Now”.

All information provided will be treated in strict confidence and used solely for recruitment purposes.

About Eddid Holdings Group 

Based in Hong Kong, leveraged on its internationalisation blueprints and diversified business, Eddid Holdings Group provides individual investors and institutions a comprehensive, one-stop investment platform. Since establishment in 2015, the Group has grown rapidly through business expansion and mergers and acquisitions. The business of Eddid Holdings Group currently covers HK & US equity trading, HK and global futures trading, leveraged foreign exchange trading, asset management, precious metal trading, personal and business loan, trust, insurance consultancy and FinTech development. The Group's business network spans across major financial markets in Asia and Americas, assisting clients to construct an international investment portfolio with global quality assets. 

Major Members

• Eddid Holdings Limited
• Eddid Securities and Futures Limited
• Eddid Bullion Limited
• Eddid Insurance Consultancy Limited
• Eddid Credit Service Limited
• Eddid Trust Limited
• Eddid Securities USA Inc.
• Eddid Capital Limited
• Eddid Fintech  Limited

website: Eddid Holdings Limited