Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Our Information Technology Generalist - Practice Support team focuses on managing the design and implementation of technology infrastructure within PwC, developing and enhancing internal applications, and providing technology tools that help create a competitive advantage for PwC to drive strategic business growth.

Cyber Fusion Centre combines Security Operations and Network Operations.  The individual will be the lead manager of Cyber Fusion Center, to ensure the safety, availability and stability on all Global Technology Services provided. Also provide instant communication and escalation to internal and managerial level on incident affecting application and infrastructure. This individual will lead the team to perform some, but not limited to, the following:

• Monitor performance and ensure network, system and application availability
• Monitor cyber security alerts (e.g. FireEye, WAF etc)
• Provide technical support services including: incident troubleshooting on network, system, application, data Centre
• Perform regular patches update for Windows/Linux servers
• Perform daily checking on network/ system/ application monitoring tools and cyber security monitoring tools to maintain data integrity
• Provide 24x7 on call support for major incidents
• Incident handling, problem troubleshooting and escalation to upper tier
• New technology To study the product portfolio and maintain a good basic level of technical know-how
• Providing Level-2 support and troubleshoot
• Handling ad-hoc task

Requirements:

• Degree holder in Computer Science or equivalent;
• Minimum four years of work experience in Information Technology service industry;
• Experienced in supporting a broad portfolio of IT and infrastructure work streams simultaneously (hardware and software): projects, strategic initiatives, BAU technical support/service operations, etc;
• Customer-focused, proactive and approachable with a service-oriented manner; comfortable working independently with very limited supervision
• Ability to work under pressure, sometimes for long unsocial hours
• Ensure that problems are managed, and escalated efficiently with the minimum disruption to the business
• Experience on Power BI, Qlik, Tableau, Splunk, Powershell, Python, Java, Javascript
• Hands on experience with Public and Private Cloud maintenance and support
• Experience on Private Cloud Technologies (ESX VSI/VDI)
• Experience on Operating system engineering (Windows, Linux, & ESX)
• Experience on Data Analytics and reporting
• Fluent communication skill in both written and spoken English, and Chinese (Cantonese and/or Putonghua)

The PwC China (including Mainland China, Hong Kong, Macau) does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of PwC China (including Mainland China, Hong Kong, Macau). PwC China (including Mainland China, Hong Kong, Macau) is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the local law.

PwC - Mainland China, Hong Kong SAR and Macau SAR 

PwC Mainland China, Hong Kong SAR and Macau SAR work together on a collaborative basis, subject to local applicable laws. Collectively, we have over 800 partners and more than 20,000 people in total.

We provide organisations with the professional service they need, wherever they may be located. Our highly qualified, experienced professionals listen to different points of view to help organisations solve their business issues and identify and maximise the opportunities they seek. Our industry specialisation allows us to help co-create solutions with our clients for their sector of interest.

We are located in these cities: Beijing, Shanghai, Hong Kong, Shenyang, Tianjin, Dalian, Jinan, Qingdao, Zhengzhou, Xi’an, Nanjing, Hefei, Suzhou, Wuhan, Chengdu, Hangzhou, Ningbo, Chongqing, Changsha, Kunming, Xiamen, Guangzhou, Shenzhen, Macau, Haikou, Zhuhai and Guiyang.