Duties of the position include:

• Providing first- and second-tier support (tier 3 if so required) to end users for IT incidents
• Interacting with various parties such as network services, infrastructure, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Developing and maintaining information architectures (data, application, network) ensuring the system is on-line daily.
• Providing hardware and software support and solutions to end users on desktop and laptop problems
• Providing support on all corporate platforms/applications during establishment and to end users after online
• Ensuring uptime of all desktop systems in line with any SLAs
• Providing regular progress reports to management
• Ensuring assigned working tasks are kept up to date and that support issues are resolved in a timely manner
• Ensuring sufficient monitoring and alerting is in place for all relevant desktop systems
• Keeping asset management systems up to date at all times
• Providing network infrastructure and security establishment at corporate level/ in new working site

Requirements

The applicant should possess:

• BS degree in Information Technology, Computer Science or equivalent
• At least five years hands-on technical support experience in Windows Server and VMware environment
• Candidates with less experience may consider the IT Officer position.
• Hands-on experience in supporting VPN and remote desktop user in a corporate network environment
• Familiar with Microsoft Active Directory and Exchange
• Knowledge of Office 365, Microsoft 365 and Azure
• Knowledge in enterprise ethernet, VLANs, routing, switching and IP addressing is an advantage
• Knowledge in Security Product, such as FortiGate, SonicWall and Firepower
• Knowledge in in Cloud platform such as Azure, Ali Cloud, AWS
• Support experience on ERP system is an advantage
• Ability and experience in preparing procedures, workflows and related documentation
• The candidate with less experience may consider IT Officer

SinoMab BioScience Limited (stock code: 3681.HK) is a Hong Kong based clinical-phase biopharmaceutical company focus on the development of novel and high-value recombinant therapeutic proteins for treating various life-threatening and debilitating diseases in human.

Our Company is continuously growth and expanding our laboratories in Hong Kong and other regions to meet with the anticipated needs in product development and production, we're now seeking enthusiastic and motivated individuals like you to join our team!