We are seeking to recruit staff to join our Information Technology Services – Hong Kong team in supporting and serving our business in a busy and fast paced environment.

 Responsibilities: 

• General troubleshooting and support of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and My IT system;
• Management of 2nd line incidents and service requests assigned via queue system
• Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to Request & Incident Best Practice guidelines
• Deploy and setup computers and peripherals; Asset and inventory check according to IT Services standards and workflow procedures
• Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests;
• Support and troubleshooting of meeting room equipment such as Polycom and Crestron, and their maintenance
• Work with global team colleagues on issue resolving
• Support the set-up of new offices, sites or projects across the local region
• Report to the Desk Side and Technology Support Manager, and assist in achieving local and regional objectives and projects
• Manage IT assets through their lifecycle of procurement, deployment and retirement
• Help to develop, review and improve processes to maximize efficiencies within the team
• Exhibit a flexible approach to working on a Rota basis and provide cover when necessary
• Ability to deliver IT training to business staff

Requirements: 

• At least 3 years’ working IT experience of an ITIL Service Management environment
• High level of proficiency and knowledge of working in a Corporate IT environment
• Experience of working to (and exceeding) Service Level Agreements
• Broad technical understanding of Microsoft Windows 7 & 10, MS Office and MS Cloud solutions (One Drive, Intune) / Office 365
• Ability to learn, understand, and apply new technologies.
• Business focused approach and good customer service skills
• Experience of data analysis and good numeracy, analytical & reporting skills
• Strong sense of responsibilities and self-discipline
• Able to communicate well with colleagues in other departments of the company
• Able to work well in a team and self-proficient
• Good command of spoken and written English and Chinese Desirable: 

• Customer Service Experience
• ITIL Foundation Qualification
• Certification from Microsoft
• Working knowledge of supporting IT infrastructure
• Working knowledge of Service Now or a similar Service Management System

Atkins is one of the world’s most respected design, engineering and project management consultancies. We build long-term trusted partnerships to create a world where lives are enriched through the implementation of our ideas.

On July 3, 2017, Atkins was acquired by SNC-Lavalin. Founded in 1911, SNC-Lavalin is a global, fully integrated professional services and project management company and a major player in the ownership of infrastructure. The combined entity of Atkins and SNC-Lavalin has created one of the largest global engineering and project management consultancies with approximately 50,000 employees and operating across 50 countries.

For more information, visit www.atkinsglobal.com.

Our skills lie in the expansive area of infrastructure – the wiring of society – encompassing buildings; land, sea, and air transport; information communications and security systems; and utilities (including energy and water); as well as in our experience of working for a broad range of clients, including national and local governments as well as the commercial sector. The social and environmental framework of our work is crucial, and we view all our projects in the context of the communities in which they are delivered.

We are now seeking applications for the below position:

Interested candidates please send your CV with your latest & expected salary & availability to [email protected] quoting the position reference number.