Duties and Responsibilities:

• Supporting the local office technology issues as needed by performing all user facing services such as answering user IT related questions, resolving service issues, providing IT service solutions and delivery support through phone, email or chat.
• Ensuring that all relevant incidents, requests and problems are accurately logged, managed and escalated according require service levels.
• Supporting the setup, testing, operation, and tear down of audiovisual (AV) and videoconference (VTC) equipment as required.
• Supporting technology activites to required service levels that includes, but are not limited to

o   software/ hardware (install, move, add, change), testing and evaluation.

o   Asset management, imaging, testing and deployement of machines.

o   Support of approved third party applications in coordination with vendors

• To work within the team shift slot as assigned and be available on-call as required.
• To assist the management as required on project work out of normal work scope.
• Other duties as assigned.

Qualifications:

Required:

• Proven success supporting technology and delivering high quality customer service in a customer service focused environment.
• Experience with Windows
• General hardware support experience, e.g. Laptop, Desktop, Printer, photocopier, etc.
• Proficiency with Microsoft Office
• Demonstrable communication and customer service skills.
• Exposure to ITIL best practices

Established in 1999, Pure is a privately-owned search and recruitment firm. We find the next leaders for businesses across the globe. Like the people we place and the companies they join, we’re experts who are passionate about what we do. We serve clients in financial services, professional services and commerce & industry, across our specialist practice areas: Tax, Legal, Finance, Compliance, Global Markets, Risk, Treasury, Human Resources, Technology, Sales and Engineering. Each Pure consultant focuses on one of these practice areas, combining recruitment expertise and specialist market insight to connect top talent with leading businesses.

From our offices in London, Hong Kong, Singapore, New York and Berlin we work with businesses across the globe to help them attract, engage, develop and retain their people.

www.puresearch.com