What effort do you need to make? 

• Troubleshoot & resolve the incidents and problem tickets within SLA
• Perform Advanced Level Troubleshooting & Analysis of complex problem
• Collaborate with cross functional teams of Customer, Vendor to deliver improved Operations KPI
• Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.
• Share knowledge to the team member’s and participate in the various training programs.

• Typically requires BSEE/CS or equivalent with 8+ year’s of relevant experience in a network / telecommunications Operations or Technology support environment.
• CCIE (Lab) is highly preferred with a minimum certification of CCNP
• Experience in some of below technologies / platforms
• L2 technologies - VLAN's, trunking, VTP, Ether channelling, STP's, RSTP, MSTP
• L3 technologies - BGP, L3 technology troubleshooting
• 3rd Party Platform Skillset (either or all of) – Juniper Routers & Firewall , Ruckus WIFI
• Ability to formulate and deliver complex presentations.
• Ability to work in a fast-paced, high-pressure, cross-functional environment.
• Possess strong presentation and communications skills
• Key involvement with cross-functional teams to resolve major customer issues.
• Ability to function effectively in ambiguous circumstances

Join Us Today!

All information provided by applicants will be treated in strict confidence and used for consideration in relation to the relevant post within the company.

All personal data of unsuccessful applicants will be destroyed within one year. Applicants who are not invited for an interview within 3 weeks may consider their application unsuccessful.

About HKBN Enterprise Solutions Limited

HKBN Enterprise Solutions (“HKBNES”) is an enterprise solutions business arm of HKBN Group (“HKBN” or the “Group”). Headquartered in Hong Kong with operations spanning across Hong Kong, Singapore, Malaysia, mainland China and Macau, the Group is a leading integrated telecom and technology solutions provider. Through three core brands, Hong Kong Broadband Network, HKBN Enterprise Solutions and JOS, the Group offers a comprehensive range of premier one-stop Information and Communications Technology (ICT) solutions to both the enterprise and residential markets, including broadband, data connectivity, managed Wi-Fi, integrated cloud solutions, information security, mobile, voice communications, digital solutions, IoT, big data, enterprise applications, data centre facilities, business continuity, system integration that cumulative to our one-stop-shop offering of Transformation as a Service (TaaS) and OTT entertainment.

At HKBN, we are a diverse group of Talents who share a common belief that businesses should play a more significant role in making society better. Wherever we operate, this common thread links us to embrace “Make our Home a Better Place to Live” as HKBN’s core purpose.

Setting us apart, HKBN is managed by Co-Owners (majority of our supervisory-and-above-level Talents) who have invested their own savings to buy the shares of HKBN Ltd. or invest a portion of their salary towards a common KPI for our beyond-Hong Kong business. By having ‘skin-in-the-game’ interest alignment with the company, Co-Owners will share the returns if the company KPIs are achieved or exceeded. Through this unique dynamic of accountability and interest alignment, we’re motivated to scale new heights for customers every day. In addition, HKBN also takes great pride in developing our Talents into a competitive advantage.

For more information, please visit https://www.hkbn.net/new/en/about-us.shtml about HKBN Group and https://www.hkbnes.net/en/ about HKBNES.