Manager / Assistant Manager, Managed Service Desk
Automated Systems (HK) Ltd
- Company Industries：Information Technology
Job Information
- Post Date：2022-06-17
- Career Level：Middle
- Location：Shatin Area
- Yr(s) of Exp：8 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Information Technology (IT) IT Project Management / Team Lead Support Technical / Functional Co
- Benefits：Life insurance, Medical insurance, Performance bonus, Five-day work week
Job Description
Job Highlights
- A Team Head in IT Service Desk/ Contact Centre in a growing prospect
- Perform system operation & maintain IT/ Contact Centre procedures
- Conduct daily system administration, service operation, troubleshooting, apply remediation to system problems and resolve users enquiries
Job Responsibilities
- Lead a Service Desk team of >20 staff to perform system operation, service operation & maintain IT/ Contact Centre procedures and assist the team staff to perform the service requirements
- Lead the team operation to fulfil customer projects by supporting the operation tasks including IT service desk or customer contact centre enquiry handling, control data backup and restoration, conducting daily walkthroughs and routine checking of the computing services, daily system administration, troubleshooting, applying remediation to system problems and resolve users enquiries, etc.
- Perform the change and configuration management under ITIL and ISO compliance
- Lead the customer projects to meet the corresponding service level agreement (SLA)
- Develop and maintain operational procedures and performance statistics/ reports
Job Requirements
- A Team Head in IT Service Desk/ Contact Centre in a growing prospect
- Perform and continuously improve system operation & maintain IT/ Contact Centre procedures
- Conduct daily system administration, service operation, troubleshooting, apply remediation to system problems and resolve users enquiries
- Bachelor Degree or above education with >8 years relevant experience preferably in IT/ Service Desk or Contact Centre field and preferably with supervisory experiences
- Knowledge in Microsoft Windows Active Directory, Exchange Server Administration is an advantage
- Good analytical skill with objective thinking and strong willingness to initiate and drive changes across all levels
- Strong customer service and detailed mind, assertive and result-oriented; able to follow through tasks until completion independently
- Demonstrated strong presentation skill with high degree of maturity & sense of responsibility
- Good interpersonal and communication skills with good command of English, Mandarin & Cantonese
- Proficiency in MS Office applications; with IT technical background/ solid experience is definitely an advantage
- With ITIL and Microsoft related certification is definitely an advantage
- Candidate with less experience will be considered as Assistant Manager
We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking "Apply Now".
To learn us more, please visit our website: www.asl.com.hk
We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.
We are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.
Company Info
Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions
with our customers, partners and vendors.
We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and
the United States.
Since our
founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are
well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.
The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock
Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.
With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer
customers a wide range of innovative solutions and services tailored to their specific business needs.
For details, please visit to our company web site at
http://www.asl.com.hk/
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