DUTIES & RESPONSIBILITIES

• Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction.
• Ensure outstanding customer care at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
• Act as a shift in charge to supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Resolve customer issues, complaints, and problems quickly and efficiently to maintain a high level of customer satisfaction and quality service.
• Screen daily arrival and arrange appropriate room assignment that match guests’ preference.
• Build relationships and liaise with all other department's especially housekeeping, reservations etc.
• Any other relevant projects and duties as assigned by superior.

QUALIFICATION, EXPERIENCE & PERSONAL QUALITIES

• F.5 or above with a Certificate or Diploma in Hotel Management.
• With 2 to 3 years of similar working experience in a deluxe hotel.
• Familiar with PMS and Microsoft Office (Word and Excel).
• Good communication and interpersonal skills.
• Proficiency in written and spoken English, Mandarin and Cantonese.