Responsibilities:

•    Act as an IBM brand ambassador for the TAO services to their client stakeholders, working either on-site or remotely
•    Works with Hiring Managers and client leadership to understand their hiring forecasts and translate it into recruitment plans on an agreed frequency
•    Develop an in-depth knowledge of the client’s business and industry sector
•    Provides regular updates to stakeholders on the status of requisitions, health of delivery, recruitment market insights and strategies to ensure performance metrics are met
•    May facilitate the role discovery meetingwith Hiring Manager and recruiters to discuss delivery expectations, timelines and sourcing activities
•    Consults with the Hiring Manager on the role requirements and sector/market talent supply considerations which may impact delivery
•    Partners with IBM’s Sourcing Science team to ensure sourcing campaigns and activities are successful
•    May support the delivery team in short-list presentation of candidates as required
•    Analyze platform data to identify ways to improve and optimize delivery performance and share best practice across the account team.
•    Meet weekly/monthly/quarterly production goals and revenue targets as set by management team
•    Participate in client update meetings and represents the service to stakeholders as required.
•    Obtain high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account

Required:

•    At least 5 years of recruitment and/or HR experience
•    At least 2 years in a client management role working across a variety of stakeholders
•    Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint)
•    Fluency in English and Cantonese, mandarin is a plus
•    Ability to work independently and proactively develop client relationships

IBM is a global technology and innovation company which creates business value for clients and helps solve their problems through integrated solutions that leverage information technology and deep knowledge of organizational process.

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