Qualification Requirement:

The PSA deployed to FHS should:

(a) (i) have Level 2 / Grade E or above in five subjects including Chinese Language and English Language (Syllabus B before 2007) in the Hong Kong Certificate of Education Examination (HKCEE), or equivalent; or (ii) have Level 2 or equivalent or above in five subjects including Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent; (b) have preferably with one year full time working experience in customer service or counter operation; (c) have good knowledge of computer software including Microsoft Word and Microsoft Excel.

(d) have the ability of typing 35 words per minute in English and typing 25 word per minute in Chinese ("Cangjie" or "Quick" input method);

(e) be able to speak English and fluent Cantonese; preferably be able to speak Putonghua;

(f) be self-motivated; and

(g) have good communication and interpersonal skills.

Major Job Duties of Programme Support Assistants

The duties of PSAs may include, but not limited to:

(a) The PSAs are required to provide on-site customer service in support of daily operation of FHS, such as receiving clients, ascertaining clients' eligibility, processing new registration, arranging appointment booking and answering clients' enquiries.

(b) The PSAs are required to handle data input of new client records, questionnaires and evaluation forms, attendance records/certificates, change/update of client records, transfer/referral of cases, etc. and conduct cross-checking on information inputted.

(c) The PSAs are required to provide on-site counter support to programmes provided by FHS, including assisting in booking of venues, distributing promotional materials, setting of briefing/meeting venues, manning of reception counter, coordinating returns etc.

(d) The PSAs are required to perform administrative duties such as creation of files/records, photocopying and filing of documents, produce statistical report, generate computer printouts, reports and summaries of inputted data when required.

Established in 1994, Advance Resources is one of the leading HR Consulting Group in Hong Kong and China.

Our Services:
HR Outsource
Secondment
Recruitment Process Outsource (RPO)
Payroll and Administration
General Placement

Our firm specializes in the financial services markets, particularly in retail and commercial banks, fund houses, asset management, general and life insurance companies, Information Technology (IT), engineering, Government and Public Sector.