Senior Customer Services Officer/ Customer Services Officer
Urban Group
- Company Industries:Property Management / Consultancy
Job Information
- Post Date:2022-07-15
- Career Level:Middle
- Location:Not Specified
- Yr(s) of Exp:5 years
- Qualification:Degree
- Employment Type:Full Time, Permanent
- Job Function:Admin & HR Clerical / Admin Staff Property / Real Estate Property Management Sales&n
- Benefits:Dental insurance, Medical insurance, Performance bonus
Job Description
Responsibilities:
- Manage the customer services team to plan and undertake operation duties of the prime commercial complex
- Handle customer enquiries and complaints with excellent customer services manner
- Manage daily operation of Call Centre / Club House / Concierge
- Supervise the subordinates to ensure smooth operation
- Establish and maintain good relationship with customers
- Provide administrative and clerical supports
- Prepare circulars, notices, reports, roster, and other duty assignments
- Coordinate tenant move-in/out and provide follow up service
- Monitor job order progress
- Require to perform shift duties if assigned
Requirements:
- Degree in Property Management, Facility Management, Hospitality or related disciplines
- 5 years or above solid experience of customer services
- 2 years’ experience in supervisory role of Customer Service / Hospitality Management / Facility Management / Property Management or other related field, candidate with less experience will be considered as Customer Services Officer
- Good command of written and spoken English and Chinese (including Putonghua)
- Strong customer liaison, communication and leadership skills
- Responsible, well-organized and self-initiated
- Hands-on experience of using MS Office applications
- Working location in Hong Kong Science Park
Interested parties please send application letter with detailed resume, current and expected salary to Group Manager – Human Capital & Training through one of the following means:
Mail: Unit 213-215, Core Building 1, No.1 Science Park East Avenue, Hong Kong Science Park ,Pak Shek Kok, Shatin, N.T.
Email: Click 'Apply Now'
All personal data collected will be used for employment-related purposes only.
Company Info
Urban Group is one of the renowned and well established property asset and facility management group in Hong Kong. The Group manages over 365 projects with a total of 145 million square feet of real estate assets. Our professional services reach over one million people across the territory. We are now inviting outstanding caliber individual with energy and passion to join our team to cope with the rapid expansion of the Group.
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