Job Purpose

To support Store Manager and the Sales and Operations team with all matters related to sales and operations. Provide administrative support and implementation for different projects.

Key Accountabilities:

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

• Work closely with Store Manager and Sales and Operation team to support the store operation and analyze sales performance  
• Contribute to the preparation of staff incentive programs and progress tracking
• Assist in the organization of outpost events and staff sales, and update / consolidate any customer database on a regular basis
• Communicate each sales & marketing activity / event to stores in a timely and clear manner
• Generate and review sales, sell through reports and shop feedback reports and highlight any critical issues that require immediate action.
• Ensure that weekly and monthly reports are prepared and presented to the Management on a timely manner
• Assist in answering internal emails, customer enquiries through phone calls/ email 

Requirements:

• Diploma holder in Business Administration or related disciplines
• Minimum 1 year of relevant experience preferably in fashion/ luxury retail industry
• Self-motivated, independent and able to work in a fast-paced environment  
• Well-organized with excellent analytical and interpersonal skills
• Proficient in MS Office applications and Chinese/ English Word Processing  
• Good command of both spoken and written English/ Mandarin and Cantonese
• Able to work on shift-based and during weekends 

Due to the rapidly changing COVID-19 pandemic situation in Hong Kong as well as to ensure the health and safety of all our staff, all new employees will be required to be vaccinated; if any candidates are offered a role, candidates must be vaccinated by their start date (unless he/she is medically exempted).

At The Lane Crawford Joyce Group we support our staff with a range of benefits that reflect the importance we place on the well-being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges, insurance, medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes only.

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IN LANE CRAWFORD

The Leading Light for the Global Asian Luxury Customer.