Description:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Colleague Experience Group ("CEG", formerly Human Resources) we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

How will you make an impact in this role?

The Director, Colleague Market Partner (also referred to as Market HR Director) is primarily responsible for providing HR leadership to the Country Executive Team and the HR team in the Hong Kong market. The role is responsible for defining and implementing a robust Human Capital Plan (Market Colleague Plan) to enable the continued growth and development of the Hong Kong business, aligned with global HR priorities.

Key Areas of Responsibilities:

Business Leadership

Act as a key member and active participant of the Hong Kong Country Executive Team, the Regional HR Leadership Team, and the Global HR Leadership Community.

• Act as a strategic thought partner and trusted advisor to the Country Manager and business leaders across the market, region, and global to deliver effective HR strategies to support business growth. 
• Design, align and deliver a targeted Human Capital Plan (Market Colleague Plan) for the Hong Kong market that fulfills our vision of providing a great colleague experience every day. 
• Lead with an external perspective by leveraging best practices to address current and/or anticipated risks and opportunity areas that will impact the business e.g., emerging skills, demographics, employee representative groups.
• Ensure compliance with all local laws, government requirements, regulations, and policies.

Team Management

• Provide day to day leadership of HR initiatives that are deployed in the Market in partnership with Strategic HR Business Partners, HR Centers of Expertise and the Global Strategic Capabilities and Servicing functions.
• Ensure that the HR team is business focused, with a will to win approach, strong engagement and connected to the business and HR teams globally.
• Continue to develop and engage a high performing HR team by providing exciting and challenging opportunities to develop and grow within the organization.

Organizational Development and Effectiveness

• Provide leadership and support for business transformation initiatives through effective change and communications management.
• Provide day to day leadership of HR initiatives that are deployed in the market by Strategic HR Business Partners, HR Centers of Expertise and the Global Strategic Capabilities and Servicing functions.
• Translate and leverage global and regional business and HR imperatives into locally digestible implementations to drive performance and culture. 

Talent Management

• Deliver effective HR solutions that enable and promote business growth while promoting, protecting, and enhancing our brand and reputation as an employer of choice.
• Define and deliver learning strategies and initiatives in partnership with HR Center of Expertise to drive career growth and capability development.
• Drive the talent agenda in the market in partnership with the business leaders and Strategic HR Business Partners with focus on key areas such as key talent retention, diversity and inclusion, and succession planning. 

Engagement & Culture

• Co-create and deliver programs and initiatives that champion and cultivate a culture of diversity, equity, & inclusion.
• Drive and influence strategies that reinforces our holistic approach to engagement where employees enjoy meaningful careers, they grow as leaders, they have empowered voices, and feel that their total well-being are supported. 
• Act as a culture champion with a clear ‘pulse’ of employees’ sentiments, state of engagement, and prevailing trends that can impact overall employee experience.

Functional and Career Experiences

• Broad HR experience in a large, multi-national organization, preferably in the financial services sector or regulated industries. 
• Strong background in coaching, facilitation, and consultancy with a proven ability to partner effectively with senior leaders across the organization. 
• Demonstrated success working in a matrix structure deriving results through effective partnership, relationship building, and influencing.
• Strong leadership skills and strategic thinking with experience in translating business strategy into HR strategy and tactical execution. 
• Experience in leveraging data to drive effective decision making.
• Proven experience in leading, motivating, and developing individuals and teams. 
• Bachelor Degree in Human Resources, Psychology, or other relevant discipline
• 10 years of experience in Human Resources with solid people leadership skills
• Proficient of speaking and writing Cantonese and English

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. 

Why American Express? 
 
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional cus tomer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

americanexpress.com/careers