Major Responsibilities

A member of the Services Management team to deliver service excellence and provide service support to banks and business partners primarily with respect to their usage of the SWIFT messaging systems and other application systems for operation of the highly secure and mission-critical interbank clearing and settlement applications. Duties include:

• Attending to the services support hotline and providing high quality support to the users, i.e. financial institutions and business partners
• Responding to enquiries and reported problems relating to the operations of settlement systems and performing problem solving
• Assisting in formulating and running the service operation processes including but not limited to client on-boarding, service maintenance, contingency measures and drill activities, fulfilling relevant service agreements and/or regulatory requirements
• Preparing training materials, co-ordinating and conducting training for major system releases and new services for users
• Communicating with banks and business partners in relation to the Company’s services and projects mainly through preparation and issuance of circulars and technical notes, detailing system enhancements and major system releases for settlement system users to make the necessary preparatory arrangements
• Performing shift duty on a roster basis

Requirements

• University education preferably in information technology or business related disciplines
• At least 3 years’ experience in the areas of: (i) coordinating implementation and roll-out of systems preferably financial/banking applications, (ii) supporting help-desk for providing system support to users, or (iii) operations of payment systems or banking/financial applications
• Experience in back-office operation or service in the financial sector with coordination and supporting roles interfacing with internal/external users, stakeholders, and service providers would also be considered as relevant career experience for this role.
• Knowledge of operating and supporting SWIFT messaging systems is an advantage
• Good command of written and spoken English and Chinese, and fluency in Putonghua will be an added advantage
• Able to work independently with good communication skill and customer-oriented mindset
• Candidates from non-financial industries will also be considered and those with more experience may be considered as Specialist I (Services Management)

The Hong Kong Interbank Clearing Limited (HKICL) is a private company owned by the Hong Kong Monetary Authority (HKMA) and the Hong Kong Association of Banks (HKAB). The key objective of the company is to develop and operate a safe and efficient multi-currency and multi-dimensional financial infrastructure in Hong Kong. It operates an integrated financial infrastructure platform for:

• interbank large value funds transfers denominated in HKD, USD, Euro and RMB;
• interbank money settlement of equity and debt securities transactions in Hong Kong via linkage established with the Hong Kong Securities Clearing Company Limited and Central Moneymarkets Unit system (CMU);
• interbank small value funds transfer denominated in HKD and RMB, i.e. the HKD and RMB faster payment systems (FPS);
• interbank clearing and/or money settlement of retail payments in Hong Kong such as paper cheques, autodebits, autocredits, credit card payments, etc.; and
• the HKMA’s CMU system, as a computer operator.