Client Experience Associate
La Prairie Hong Kong Limited
- Company Industries：Wholesale / Retail
Job Information
- Post Date：2022-07-14
- Career Level：Entry Level
- Location：Not Specified
- Yr(s) of Exp：3 years
- Qualification：Non-Degree Tertiary
- Employment Type：Full Time, Permanent
- Job Function：Sales CS & Business Devpt Customer Service - Supervisor / Officer Beauty Care / Health &nb
Job Description
Role Purpose / Mission
- To be a brand ambassador at global first brand residence by providing unparalleled services to discerning clients.
Main Responsibilities:
Client Facing and Service Experience
- Lead and execute the “Experience La Prairie” by providing a bespoke luxury experience to our client with the products
- Inspire our client and visitor through luxurious storytelling based on a deep knowledge of our Brand, its heritage and origins, as well as our collections and iconic products in order to achieve new client recruitment or client retention target
- Support CRM, VIP, PR and prospect events and follow up with post-event feedback
- Support the House Manager, be the host of the event and give bilingual house tour, presentation or speech
- Build long-term relationships with clients. Keep close contact.
- Maintain and update customer database
Operation
- Support and handle the operational tasks in the House. Tasks included but not limited to follow up with different parties and vendors: cleaning services, pest control, security system, renovation touch-ups, electronic appliances maintenance, IT equipment updates
- Support the House Manager in managing the administrative tasks such as stock take, petty cash flow, facial booking calendar, billing & invoices, etc
- Source and order F&B items and facial materials for the house
Requirements:
- Diploma or above
- Minimum 3 years’ customer service or training experience, preferably in hotel, beauty center, airline, retail industry
- Experience or knowledge in Skincare and Facial is a plus
- Customer-oriented, detail-minded and self-motivated
- Strong sense of responsibility, good communication and well-organized skills
- Good command of spoken English, Mandarin and Cantonese
- Proficient in MS applications (Word, Power Point and Excel)
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Company Info
享負盛名的La Prairie乃源於瑞士，品牌秉承至臻至美的尊貴承諾，致力追求為顧客帶來卓越、奢華和高端護膚體驗。
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