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IT Support Technician / Office Applications developer

CACEIS Hong Kong Trust Company Limited

  • Company Industries：Financial Services

Job Information

  • Post Date：2022-07-15
  • Career Level：Middle
  • Location：Admiralty
  • Yr(s) of Exp：3 years
  • Qualification：Degree
  • Employment Type：Full Time, Permanent
  • Job Function：Banking / Finance  Financial Services  Information Technology (IT)  Support  Application
  • Benefits：Dental insurance, Life insurance, Medical insurance, Performance bonus, Five-day work week

Job Description


The corporate title of the position is IT Support Officer. Internal grade offered would commensurate with experience. 

Infrastructure and Operation Support:
The technician is at the receiving end of incident notifications (Service Desk and Supervision); he/she is the incident manager on the entire infrastructure perimeter.
-  Provide technical support on the LAN, WAN and liaise with head office infrastructure team on all change projects
-  End user support on all IT matters, including workstations, MSOffice, Outlook, Java, Citrix desktop etc Define, with help from all the stakeholders, the action plan aiming at constantly improving the process (issues management). Follow up on the action plans in question.
-  Proactively follow up and document on changes within the infrastructure perimeter
-  Ensure the completion of incident records by the Service Desk
- In the event of a major incident, ensure the global management of the issue and ensure communication with the Help Desk and users.
- Control the quality of the incident database (knowledge database), the relevance of the information input inside the database by the handlers and the associated reports.
-  Monitoring of critical applications and servers performance
-  Ensure daily operations batch runs for critical application are completed, liaise with data centre and head office to investigate and solve for batch and technical issues
Programming Supports:
-  Develop end user tools with MSOffice and Windows environment
-  Collect and analysis user requirements to design the right solutions
- Lead a small team of business side developers and also provide programming supports
-  Basic SQL and database programming
-  Technical skills acquisition: SQL, VBA, MSOffice, ODBC, Java scripting etc
Experience / Qualifications:
-  University Degree with IT / finance major
-  Thorough understanding of the Service Desk profession within the banking industry
-   Preferably 3- 4 years’ experience in Finance industry/in a similar capacity
- Excellent knowledge of PC based applications, including MSAccess, MSExcel, MSWord and Outlook
-  Strong VBA, SQL, scripting are essential skill
-  Hands on experience on Citrix, Unix and Windows environments
Other Requirements:
- Positive attitude and mature behaviour
- Strong analytical skills 
-  Good communication and inter-personal skills 
-  Excellent organization and time management skills 
- Able to work well under pressure, willing to work on time and produce quality work according to deadline
-  Able to perform multi-tasking as well as additional duties
-  Fluent in English. Knowledge in Mandarin and French would be an advantage.

Candidates with more experience will be considered for more senior position.

Competitive remuneration package will be offered to the successful applicant. We offer an environment that encourages diversity and continuous professional development. Aspiring talents please send your resume via JobsDB. Personal data provided in job applications will be used strictly in accordance with our personal data policy, a copy of which is available upon request.

For more information about the Group, please visit www.caceis.com



(This position is covered by employee referral program)

Company Info

If you are looking for a career at a global bank that offers a dynamic environment rich with challenges and opportunities, join CACEIS to unfold a high flying career as you see your potential developed, performance recognized and effort rewarded. Be part of our team with an incessant quest for excellence, as it is what drives the growth of our business and at the same time your career.

CACEIS Hong Kong

CACEIS is an asset servicing banking group and a solid business partner with an innovative service offer. Co-owned by  Crédit Agricole S.A. and Santander, CACEIS services institutional and corporate customers worldwide. We are France’s premier investor services provider and a leading global player.

Through a network of offices across Europe, North America and Asia, CACEIS delivers high quality services covering depositary/trustee - custody, clearing and execution, fund administration, transfer agency, and corporate trust.

Considerable expertise in Alternative Investment servicing gives CACEIS a ranking among the top 10 global service providers for these sophisticated funds. We also offer a range of specialist services including cross-border fund distribution support, designed to assist clients in achieving their international business development goals.

CACEIS Hong Kong is acting as the Group's operational hub for Asia. Due to fast expansion of our business, we are having the following opening:

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