Senior Customer Service Officer (Office / eCommerce / 5-Day Work)
Sa Sa Dot Com Limited
- Company Industries：Wholesale / Retail
Job Information
- Post Date：2022-07-15
- Location：Siu Sai Wan
- Employment Type：Full Time
- Job Function：Sales CS & Business Devpt Customer Service - Supervisor / Officer Beauty Care / Health &nb
- Benefits：Education allowance, Free shuttle bus, Medical insurance, Performance bonus, Five-day work week
Job Description
- Assist Manager in leading and managing a team of CSOs in delivering quality service to internal & external customers;
- Introduce best practices to enhance customer experience and satisfaction, drive and track service quality on service-related initiatives;
- Conduct field coaching and call quality assessments to ensure daily operations are in compliance with company & department standards;
- Participate to review current processes and procedures, liaise and co-ordinate with cross-functional teams leader on continued improvement of fulfillment tasks;
- Provide second line phone and email supporting to the team, ensure to meet key performance indicator (KPI) targets as set by management;
- Provide premier service to difficult people, be tactful and assertive with professional sense in tackling customer requirements or complaints.
- Degree holder or equivalent with 4 years experience in customer service and call centre environment;
- 1-2 years experience in supervisory level of which in e-Commerce is highly preferred;
- Knowledge in developing of a call centre operations, workflow and procedure preferable;
- Proficient in PC applications including MS Words, Excel and Chinese word processing, good writing and presentation skills is an advantage;
- Good command of spoken and written Chinese and English, proficient in Mandarin speaking is a must;
- Customer centric and attention to detail, precise and thorough; able to manage a range of tasks, people and projects;
- Excellent supervisory skills with problem-solving capability and result-oriented potential;
- To work on shifts, weekends and public holiday.
We offer
- 5 - day work week
- Medical Benefits
- Annual Merit Bonus
- Staff Purchase Discounts
- Staff Recreation Activity
- Shuttle Bus Service
- Education Sponsorship
Interested parties please send a full resume with current and expected salary by clicking APPLY NOW:
Human Resources Department
Sa Sa Cosmetic Co Ltd
14/F, Block B, MP Industrial Centre
18 Ka Yip Street
Chai Wan
Hong Kong
Please visit our corporate website at http://corp.sasa.com/en/home to know more about us.
(Sa Sa is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment. Personal data collected will be kept confidential and used for recruitment purpose only)
Company Info
Our e-commerce platform, sasa.com, offers round-the-clock online shopping services along with comprehensive product and corporate information. It now serves customers from over 100 countries. To cope with our aggressive growth and expansion plan, we are currently seeking a professional candidate to join our team.
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