Responsibilities:

• Handle & record all customer services case and call-in
• Handle & record after-sales follow up by CRM system and MPower Chat box
• Deliver customer service by answering customer complains
• Monitor suppliers to meet the delivery schedule on time
• Prepare relevant credit note documents for processing needs
• Handle store incentive program and its monthly calculation
• Prepare stores' weekly manpower budget/ report, coordinate with HR for store staff recruitment, promotion or any other staff related administration
• Handle monthly store material application - Material sourcing, quoting, ordering
• Coordinate the shop display maintenance with internal or external parties
• Handle routine administration duties (e.g. name card/SIM card application or reissue)
• Support frontline staff on all administration issue (e.g. credit refund process, documentation checking, etc.)
• Handle ad hoc projects assigned by supervisor

Requirements:

• Higher Diploma or above in business administration or related disciplines
• With 1 -3 year sales relevant working experience is preferred
• Experience in selling furniture and household products is an advantage
• Proficiency in MS Office applications (Excel, Word and Chinese Word Processing)
• Self-motivated, team work & customer-oriented and good communication skill
• Good level of spoken and written English, Chinese and Mandarin
• On-shift working at weekend shall be required

Pricerite is one of Hong Kong's leading home improvement specialists. We are committed to offering a quality shopping experience and a wide range of value-for-money products that exceed customer expectation. A comprehensive network of outlets ensures ease of access for customers and enables them to enjoy better living every day. Pricerite is known for its relentless effort in enhancing customer satisfaction, which is acknowledged by obtaining various accreditations, such as the Top Service Brand from the Hong Kong Brand Development Council, Customer Service Certificate of Merit from the Hong Kong Awards for Industries, the Distinguished Salespersons Awards from The Hong Kong Management Association, and the Services and Courtesy Award from Hong Kong Retail Management Association.

To cope with our business development and expansion, we invite dynamic, energetic and qualified candidate to fill the following position: -