• To work closely with Training & Development Manager to manage all training & development aspects of passenger services department
• To devise, manage and deliver all training programs to ensure that SATS HK is a market leader in people development
• To develop a robust training programme and assess all new staff following induction courses.
• Devise all PSD training courses and produce each in booklet format
• Deliver customer services training programme
• Attend as required, external / internal courses for development purposes
• Organize on the job training programme for new staff (mentor-shadow training programme )
• Continuously assess new and existing staff members for appraisal purposes
• Assist with appraisals for PSD staff
• Develop ad-hoc training as and when required
• Develop and deliver training for newly promoted staff
• Assess staff suitability for promotion
• Keep abreast with industry changes and challenges and deliver appropriate training
• Coach and develop all levels of PSD staff
• Maintain current training record
• To comply with all regulations and requirements with regards to health, safety and security set by the Company and relevant authorities while on duty.
• Take reasonable care of the health and safety of self and of others.
• Carry out any other duties as required and directed by the Company.

• At least 6 years’ experience in passenger handling
• Knowledge of PC and airline DCS is preferred
• High understanding of passenger / ramp environment, procedures and processes
• Good time management and ability to priorities multiple tasks
• Initiative, customer-focused, independent and able to work under pressure
• Good teamwork, interpersonal and customer-relations skills
• Act and respond to critical/emergency situations
• Strong anticipation and planning ability

We offer competitive remuneration and benefits package, including:

• 17 Public Holidays
• Discount/Free Flight Tickets
• Medical & Dental Insurance (Employee & Dependent)
• Discretionary Bonus
• Paternity/Maternity Leave
• Marriage Leave
• Birthday Coupon
• New Born Baby Coupon

SATS HK Limited provides a full spectrum of professional ground handling services at the Hong Kong International Airport including both passenger and ramp handling services to airline customers.  

We are now inviting high caliber individuals to join our SATS HK Team. 

For more information, please visit our website – www.satshk.com

新翔 (香港) 有限公司在香港國際機場提供一站式優質卓越的旅客及停機坪地勤服務。

現正積極招攬各方人才加入SATS HK團隊，開展您的夢想道路。

了解更多，歡迎瀏覽網頁 – www.satshk.com