Ref. No.: 318/CRE/DGB/HKTDC

Responsibilities:

• Assist to implement new programmes and campaigns which elevate DGB advertisers’ and buyers' customer experience
• Deliver face-to-face/ e-meet customer care services to DGB advertisers and buyers to ensure their smooth onboarding when using hktdc.com Sourcing
• Analyse DGB advertisers’ online profiles to recommend measures to increase their online exposure and hence results
• Collaborate with different functional teams to achieve customer experience objectives
• Consolidate business data in relation to advertisers’ and buyers’ activities on hktdc.com Sourcing for further analyses of customer needs and trends
• Assist in conducting customer surveys and collecting feedback as well as generate leads
• Handle marketing operational duties including internal and external customer enquiries, systematic depository of reports, analytics and budget etc.
• Provide logistic support in organising online workshops and virtual events when required
• Renewable contract subject to business needs and performance of the individual

Requirements:

• University degree with 2-3 years of working experience
• Fresh graduate will also be considered
• Experience in customer service/marketing/ e-commerce industry will be a definite advantage
• Good command of Cantonese, English and Putonghua
• Proficient in MS Office applications, especially Excel and PowerPoint
• Highly self-motivated, eager to learn, outgoing, customer-oriented and well-organised
• Team player with good interpersonal and communication skills
• Pleasant and mature personality
• Able to work independently and under pressing deadlines
• Willing to work outside office hours in case of customer support needs and virtual events

Remuneration and Benefits:

The successful candidate will be appointed on a fixed-term contract basis, renewable subject to operational needs. Salary will be commensurate with qualifications and experience.  

Application Procedure:

Interested candidates are invited to complete the application form on our website. Those who do not hear from us within EIGHT WEEKS after the closing date may assume their applications unsuccessful.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes. Applicants may be considered for other suitable positions within the Council. Their personal data will be destroyed six months after the selection is finalised.

The Hong Kong Trade Development Council (HKTDC), the statutory organisation promoting Hong Kong’s external trade, seeks dynamic, high-caliber and experienced professionals to join our Exhibitions Department. To strengthen Hong Kong's role as Asia's international business platform, we organise more than 30 world-class international trade fairs in Hong Kong each year.  These fairs, which cover various industries and sectors, create opportunities for companies to promote their products or services to buyers from all over the world.