Responsibilities

• Analyze data from various data sources (i.e. website, customer, marketing) to gather customer insights
• Work closely with internal teams to design customer journeys, customer segmentations and targeting tactics
• Conduct market research and case study for membership scheme
• Formulate loyalty program to reinforce customer loyalty and retention rate
• Manage CRM campaigns to improve customer experience
• Prepare presentation and communicate data patterns and insight to stakeholders
• Provide operational support to the department and any ad hoc projects assigned

Requirements

• Degree holder preferably in Business Administration, Business Statistics, E-commerce or related discipline
• At least 3 years hands-on experience working on digital marketing or CRM
• Experience working in travel industry or CRM consultant will be an advantage
• Good knowledge in analytic and visualization tools (e.g. Excel, PowerBI, Tableau)
• Strong analytical, problem solving skills, well-organized with attention to details
• Good command of English and Chinese

Interested parties please send resume with present and expected salary by clicking “Apply Now”.

Only shortlisted applicants will be contacted.  Personal data provided by job applicants will be kept in strict confidence and used only for recruitment and employment-related purpose in accordance with our personal data policies. By submitting your job application, you acknowledge that you have read, understood and accepted the HKTB’s Personal Information Collection Statement Pertaining to Job Application at https://www.discoverhongkong.com/content/dam/dhk/intl/corporate/about-hktb/jobs-opportunity/picsja.pdf.

We are an equal opportunities employer. 

You have a chance to start a career in tourism with the second recruitment for the Tourism Orientation Programme (TOP). Funded by the Government and organised by the Hong Kong Tourism Board (HKTB), this structured programme will provide paid training for a year. It is ideal for candidates who want to enhance their competitiveness in the tourism industry through continuous learning and dedicated workplace attachments. Successful candidates will become Tourism Hosts in the front line of different service organisations to enhance Hong Kong’s international image as a leading tourism destination.