Job Responsibilities:

• Perform data input and verification
• Process  various  types  of  customer  service  requests  and  refund  requests  relating  to Octopus products
• Process card application requests
• Prepare reports for daily reconciliation
• Provide general clerical and administrative support
• Carry out works according to predefined operating procedures and service standards
• Support projects and user acceptance test

Requirements:

• HKCEE/HKDSE with 5 subjects passed (Grade E/Level 2) including English, Chinese and
• Mathematics
• Minimum 1 year clerical working experience  
• Familiar with Microsoft Word and Excel processing
• Accurate and fast English and Chinese typing speed, not less than 35 wpm
• Good interpersonal skills and customer service awareness
• Good command of spoken and written English and Chinese
• Experience of working in financial institutions is an advantage

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services. There are over 160,000 acceptance points for Octopus cards in Hong Kong, spanning across the city. We have over 30 million Octopus cards and products in circulation. We handle 15 million transactions a day with transaction value of HK$260 million. 

Our Vision
To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services.

Our Mission
Making everyday life easier.

Our Values
Customer Centricity, Simplicity, Inclusiveness & Trustworthiness.

Our people are our most important asset. We respect each other, embrace collaboration, innovation and partnership. Come join us and make an impact to the future payment society!