Primary Objectives

• Perform repair registration aiming to provide every client returns best solutions and excellent service according to company procedures and guidelines.
• Follow up all client cases within schedule of technical discussion, quotation, awaiting parts.
• Stock take to secure all repair products accuracy.
• Answer stores repair and service enquiries for client satisfaction.
• Support office administration and back up operation.

Job Duties & Responsibilities

1. Repairs registration & coordination to enable every repair work to be completed properly.
• Check & record every repair item received from all stores in our zone
• Follow and accept repair according to company guidelines
• Work with / explain to repair technician to ensure every item repaired respectably
• Work with Central Technical team on system & repair supports

2. Prepare sufficient spare parts for repair craftsmen to enable the item ready for repair.
• Allocate spare parts received from Paris for pending repairs
• Reorder spare parts according to company guidelines

3. Support & Coordination to Retail team for client satisfaction especially in case customer complaints.
• Repair flow, pending quotation reminders, etc
• Provide technical information or advice to stores / Client Services Center regarding complicated repairs, additional repairs and price quotation

4. Other operation tasks on regular basis:
• Quality Control check thoroughly every repaired item
• Prepare related list for sending repaired items back to the Central / External vendors
•Review and follow up backlog cases
• Work with external repair suppliers for external allocated repairs cases

5. Run reports for operations task and proceed the basic analysis

6. Other Administrative jobs & Ad Hoc projects assigned by Superior

• 2-3 yrs related working experience
• Fair Spoken & Written English
• Basic PC knowledge, fast typing both English and Chinese (35-40 wpm)
• Pleasant, patient & possess good customer services and communication skills
• Self-driven, responsible, detail-minded & well-organized
• Work Location: Tai Po 

"MAKE YOUR CAREER A BEAUTIFUL JOURNEY"

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over.  With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, Develop, Innovate, Create... Every journey is unique.  Today, Louis Vuitton invites you to discover your own.

To learn more, please visit our career website https://jobs.louisvuitton.com/eng-hk/careers/home