The Johnson & Johnson Family of Companies

A global leader in health and personal care, with over 125,000 employees in over 275 companies in 60 countries. We work with partners in healthcare to touch the lives of more than a billion people every day throughout the world. Johnson & Johnson companies market leading products and services in three business segments: Consumer, Pharmaceuticals, and Medical Devices. “By caring, one person at a time, we aspire to help billions of people live longer, healthier, happier lives.”

Core Job Responsibilities:

• Provide comprehensive, approved customer training on the JJV equipment portfolio and services, including Refractive suite, Catalys, Phaco & Ocular Surface equipment.
• Support commercial colleagues as requested by managers to establish application superiority of the JJV products for pre-sales clinical application customer discussions.
• Coordinates, and executes research programs by medical affairs (post approval studies, investigator initiated trials, registries, and non-registration studies
• Provide application optimization of individual surgeon’s settings for surgery for all JJV equipment, follow up with sites to assess needs and develop solutions for the customers.
• Conducts clinical educational activities that facilitate learning regarding clinically relevant information to physicians, nurses, and other medical professionals.
• Must interact with Sales, Marketing and Field Service teams, serving as subject matter expert regarding application and equipment issues.
• Provide prompt 1st line application support for all equipment users in the assigned territory
• Attend annual clinical audit sessions to stay certified as ASM
• Submit training records and clinical trip reports to Regional ASM on monthly basis
• Assist in special projects and congresses in the assigned territory and/or other markets as requested by Management
• Manage and submit expenses, product complaints and feedback, field reporting and daily activities using EyeForce or whichever system is in use by JJSV

Minimum Skills Required:

• Must possess understanding of the anatomy of the human eye, corneal topography, OCT(Optical Coherence Tomography), femtosecond laser, keratometry, abberometry and excimer & femtosecond laser theory including optics and refraction and how they pertain to LVC and cataract surgery.

• Must understand the LVC procedure and its dynamics

• Must possess ability to exercise independent judgement in developing techniques and methods for problem-solving. Must have a complete understanding of LVC and cataract surgery and be able to read and understand all aspects of operative planning, intra-operative techniques, and post-operative results.

• Must effectively communicate with internal and external customers to include: JJV Management, Field Service, Medical Affairs, MDs, ODs, Practice Managers, on both a technical as well as a business management level.

• Presentation skill to an audience is a must.

• Must be able to analyze complex customer interactions that involve application issues that directly impact safety and patient care. Must be able to effectively communicate any issues to relevant team and the Customers.

• Must be able to deliver technical presentation materials for internal and external customers

Knowledge / Education Required:

• BS/BA in biomedical field or COT(Certified Ophthalmic Technician)/COA (Certified Ophthalmic Assistant) is preferred

• Must be a Certified Laser Operator on the most recent approved laser platform on the most recent software approvals is strongly preferred.

Experience Required:

• Requires a minimum of 5+ years of direct Laser Vision Correction (LVC) application experience, 3+ years of Cataract application experience.

• Ophthalmic and application training experiences in Excimer and Femtosecond laser refractive surgery is preferred

Quality, Safety & Environmental Responsibilities:

• Attend regular departmental meetings with manager/supervisor to build in continuous feedback mechanisms.

• Complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.

• Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment.

This Is What Awaits YOU At J&J

• An opportunity to be part of a global market leader.
• A dynamic and inspiring working environment.
• Many opportunities to work on challenging projects and assignments.
• Possibilities for further personal as well as professional development.
• Many employees benefits:
  • Supportive team culture, flexible working hours, employee development and wellness support,
  • Refreshment in the workplace, company gym, JJ Club, corporate events

Johnson & Johnson is the world's most comprehensive and broadly based healthcare Company, touching the lives of nearly a billion people every day.  Our Family of Companies throughout the world compete in consumer, pharmaceutical and medical devices and diagnostics markets and have the skills and resources to tackle the world's most pressing health issues.

Johnson & Johnson HK is honored to be listed on "Best Workplaces in HK 2020"