Customer Service Representative
Shure Asia Limited
- Company Industries：Electronics/Electrical Equipment
Job Information
- Post Date：2022-08-23
- Career Level：Entry Level
- Location：Quarry Bay
- Yr(s) of Exp：2 years
- Qualification：Degree
- Employment Type：Full Time, Permanent
- Job Function：Admin & HR Clerical / Admin Staff Sales CS & Business Devpt Customer Service - Super
- Benefits：Dental insurance, Double pay, Life insurance, Medical insurance, Performance bonus, Five-day work week, Flexible working hours
Job Description
Overview
Reporting to Customer Service Supervisor, the Customer Service Representative will be responsible to perform customer and administrative duties for individuals and departments within the office.
This position can be hybrid from our Hong Kong office.
Responsibilities
Reporting to Customer Service Supervisor, the Customer Service Representative will be responsible to perform customer and administrative duties for individuals and departments within the office.
This position can be hybrid from our Hong Kong office.
Responsibilities
- Provides professional customer service to local, South East Asia business accounts
- Maintains close coordination with sales, marketing, finance, factories, forwarders and customers, etc. on order processing
- Responsible for customer service and administrative support to the sales functions including answering customer enquiries, handle complaints and order processing
- Ensures timely and accurate order processing, delivery schedule and product shipment, including order backlog management
- Handles return orders and claims
- Prepares business reports for internal and external customers
- Assists in ad-hoc assignments as required
- Degree preferably in Business Studies or related subject
- Minimum 2 years of customer service and logistics experience in the manufacturing or trading field
- Good interpersonal and communication skills in written and spoken English, Mandarin
- Strong customer service skills with good problem-solving abilities, attention to detail, the ability to work independently and act according to circumstances
- Honest, punctual, self-motivated
- Proficient in windows application such as MS Office, Excel, etc.
- Experience with Salesforce, ERP systems, SAP is a plus
- Experience with online shops is a plus
Company Info
Shure has been dedicated to legendary performance since 1925. Our professional audio products have earned the trust of performers, sound engineers, and music lovers worldwide. The Shure brand is defined by our ongoing commitment to quality, which shows in every product we make—and every hiring decision. As "One of the Best and Brightest Companies to Work For in the Nation in 2015", Shure is a global company offering a broad spectrum of career opportunities for any area of expertise. To cope with our business strategies in Asia, we are looking for an enthusiastic individual to join our expanding regional office of Shure Asia Limited:
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