National Hotel Management Limited

Can you make a lasting impression?

National Hotels are looking for friendly, enthusiastic people to help us provide our guests with exceptionally thoughtful hospitality. We operate 4 upmarket boutique hotels at the heart of Hong Kong Island: The Putman, The Jervois, 99Bonham ,and One96.

To cope with our expansion plans, we are now inviting high caliber candidates to join our group.

Guest Services Manager – Hotel Shift Duty (Front Desk Agent)

Responsibilities:

• Manage the operations of a boutique hotels, ensuring that guests receive prompt, professional attention, personal recognition, and security patrol to all property, arise safety awareness and measurement
• Assists Guest Relations and Front Desk in greeting, rooming, and sending seeing off VIP guests
• Supervises and directs all Guest Services team and resolves problems when necessary
• Supports and assists Front Office team and communicate with all departments when required
• Provide training to guest services team to ensure high quality guest services standard
• Ensuring hotel safety guidelines, procedures, training documentation or management instructions to be followed at all times
• Inspects front of house and back of house regularly for cleanliness and security and safety related issue
• Less experience will be considered as Guest Services Supervisor / Guest Services Associate
• Candidates who are interested in overnight duty, please state in the application

Requirements:

• 5 years’ experience in front office / guest services or related discipline including 2 years’ supervisory experience, or an equivalent combination of education and experience
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management, or equivalent subjects
• Highly motivated, strong communication and leadership skills
• Excellent problem solving with positive attitude
• Able to work shift duties
• Good command of spoken & written English and Chinese
• Proficiency in Microsoft office and Front Office System (Opera) is preferable

We offer attractive remuneration such as Public Holidays, 6 Rest Days, Medical Insurance, Allowance and Incentive, Education Sponsorship, and Discretionary Bonus to the right candidate.

For interested parties, please send your full resume and expected salary by clicking "Apply Now"

Only shortlisted candidates will be contacted. We are an equal opportunity employer.

(Personal data collected will be treated in the strictest confidence and only for recruitment purposes and the remuneration policy is subject to change according to operational needs)

National Hotels is a collection of boutique hotels created by internationally renowned designers. With four purpose-built properties in Hong Kong, the group is committed to providing guests with exceptionally authentic and personalised experiences in vibrant neighbourhoods.

www.theputman.com

www.thejervois.com

www.99bonham.com

www.one96.com