Key Responsibilities:

• Handle customers’ calls, emails and faxes for medical service enquiries and complaints in professional, timely and effective manner.
• Perform data entry in systems and maintain service records and logs
• Follow up and co-ordinate with network clinics, internal departments and external customers for various matters
• Shift duties and flexible working hours
• Provide other administrative support as assigned.

Requirements:

• F6 or above, at least 1-2 years’ working experience in customer services, hotline handling or related discipline. 
• Knowledge in medical network, healthcare or insurance would be an advantage 
• Fast learner, customer-service mindset, self-discipline, attention to detail, good time management, can work under pressure
• Good telephone manner, communication and interpersonal skill
• Fluent in Cantonese, good command of verbal and written English; Mandarin/Putonghua will be a plus.
• Good computer skills

14 days Annual Leave & 1-day Birthday Leave

Medical & Dental Benefit

Office Location: Tsim Sha Tsui

Personal data will be used for recruitment purpose only.

A Subsidiary of Fullerton Healthcare Group