Ticketing Officer, LCSD (12 months contract)

Working hours: Mon – Fri , 9:30 am – 6:18 pm

Location: Ticketing Office, Level 6 &9, Administration Building, Hong Kong Cultural Centre, 10 Salisbury Road, Tsim Sha Tsui

 Responsibilities:

• Report to Senior Manager and Managers of the Ticketing Office to assist in the daily operation of the Ticketing Office of the following duties:
• Perform tests and consolidate the testing results of the hug-fixing items of the URBTIX system
• Assist in reviewing test plans of User Acceptance Tests submitted by back-end system contractor for the enhancement items of the URBTIX ticketing system
• Perform event set-up works for events as assigned from time to time
• Provide services to relevant URBTIX users in all ticketing matters including editing of ticketing information, reservation / release of seats, augment for issuing complimentary / consignment tickets, answering enquiries from the event presenters, and to provide ticket sales report and sealing plans, if required.
• Perform internal random checks of the functioning of various modules of the URBTIX system to ensure the event setup is in order
• Provide first tier technical and customer support to the enhanced features of URBTIX, including usage problem, processing requests from event presenters, etc

Requirements:

• Have a Hong Kong Bachelor Degree, or equivalent;
• Have met the language proficiency requirement of Level 3 or above in Chinese Language and English Language in the Hong Kong Diploma of Secondary Education Examination (HKDSEE), or equivalent .;
• With at least one year of full-time working experience, preferably in the field of arts administration or information technology;
• Have working experience in the ticketing industry such as operating computerized ticketing system for event setup of performing arts or entertainment events and handling of service requests, enquiries and complaints from customers including event presenters and ticket buyers is a definite advantage; and
• Good computer knowledge and proficiency in application of MS Office and Photoshop are necessary.

Headquartered in Singapore, FSG TG is a recruitment and HR solutions company with offices in Shanghai, Japan, Malaysia and Thailand. We deliver comprehensive HR solutions to various clients in the East Asia, e.g. talent search, contract staffing, payroll process outsourcing and Employer on Record.

Consisting of experienced industry experts and HR professionals, TG ensures that our customers’ expectations are always met. Today, TG-HK is a solely-owned subsidiary of the FSG TG Group, which specializes in delivering cutting-edge HR solutions and technology across the Asia.