Responsibilities:

• Handle, engage and retain donors through phone calls, emails and events.
• Provide administrative support for donors including hotline enquiries and donation processing follow up.
• Support mailing of donation and donor communication materials.
• Arrange and support the logistic arrangement of donor activities.
• Maintain the loyalty of donors, conduct welcome calls and reactive lapsed monthly donors .

Requirements:

• DSE or above, with at least 2 years' working experience in customer service and hotline handling. 

• Customer service oriented with good telephone manner and communications skills.

• Proficient in computer applications including MS Office and Chinese word processing.

• Good command of spoken and written English and Chinese.

• Good team player and passionate to work in NGO

  .
• Identification with Oxfam’s mission and vision is a must.

Professionals who want to work for a good cause and are prepared to take up new challenges are invited to send their application letter, curriculum vitae with their current and expected salary and date of availability to Human Resources Manager, Oxfam Hong Kong, 17/F, China United Centre, 28 Marble Road, North Point, Hong Kong or by clicking "Apply Now".

At Oxfam Hong Kong, our culture is shaped by our values, which reinforce what we care about and how we do things. Our five core values are: Justice, Empowerment, Inclusiveness, Accountability and Innovation. Learn more about Oxfam Hong Kong here: https://www.oxfam.org.hk.

Oxfam is committed to preventing any type of unwanted behavior at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Note: All offers of employment will be subject to satisfactory references and may be subject to appropriate screening checks, which can include criminal records and terrorism finance checks.

(Data collected will only be used to process job applications. Applicants who are not invited for an interview within six weeks from the closing date can assume that their application was unsuccessful. All related information will be kept up to 12 months and all personal data will be destroyed afterwards.)

Oxfam Hong Kong is an equal opportunities employer.

We envision a world free of poverty where women and men enjoy well-being and rights.

Oxfam Hong Kong is a member of Oxfam confederation. We are an independent development and relief agency based in Hong Kong. We work with people facing poverty and with partner organisations on development, humanitarian, policy advocacy and public education programmes.  For more information on our work, please visit www.oxfam.org.hk

If you are passionate about fighting against poverty and want to contribute to our poverty alleviation work, please join us to make a difference.