CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. 

Job Description

• Resolve matter / follow up with customer enquiry emails and messages
• Coordinate with production and logistics department
• Daily monitoring of customer feedback across the social networks
• Support ad-hoc projects/tasks
  

• Proficient in written & verbal communication in Japanese and English
• N1 Japanese proficiency is required
  
• Proficient in written & verbal communication in Chinese/ Cantonese is a plus
• Fresh graduates will also be considered
• Prior work experience in customer service, media agency, telemarketing
• Passion and patience in helping customers with their difficulties
• Experience in e-commerce and logistics industry is highly regarded
• Proficient in Facebook, Twitter, Pinterest, Instagram and Tumblr
• Social media experience and search marketing are advantageous but not compulsory

Casetify® is the world’s first social design service that provides you with a fun and easy way to create custom mobile cases with Instagram and Facebook photos via our patent-pending technology platform.

Casetify is a start-up founded in October 2011, based in Hong Kong & Los Angeles. We are loved by celebrities around the globe including Snoop Dogg, Lionel Messi and Jamie Oliver. Have you always dreamed of working for a fast paced start-up? Do you get excited about being part of a team who is loved by Mashable and Gizmodo? If yes, then read on!