Key Responsibilities:

• Handle donation process in a timely manner, including regular and one-off donations through various payment channels
• Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints and other kinds of enquiry, through phone, email and mail
• Make follow up calls to donors on donation issues
• Assist supervisor to liaise with internal and external parties for donation related issue
• Support administrative, filing and inventory management functions of the team
• Perform other ad hoc duties as assigned

Requirements:

• Completion of HKCEE/ HKDSE (minimum five passes, including English, Chinese & Mathematics) equivalent or above;
• Minimum 2 years’ relevant working experience. (University graduates with less experience will also be considered);
• Good telephone manner and customer service skills
• Good in spoken English and Chinese (including Putonghua)
• Proficient in MS Office, English & Chinese word processing
• Self-motivated, detail-minded, a team player and able to work under pressure

Contract period: 1 year

Please send the application with full curriculum vitae and expected salary to the Head of Human Resources Development, Hong Kong Red Cross, 9/F Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, HK or click "APPLY NOW" on or before 31 August 2022.

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files for up to a period of 6 months.

The Hong Kong Red Cross was established in 1950. We belong to the World's largest humanitarian network and provide impartial and quality care to protect life and health, and to enhance the capacity of vulnerable people to live a safe and dignified life. Our services include disaster relief, special education, volunteer service, first aid and health training, and blood transfusion. http://www.redcross.org.hk

The Hong Kong Red Cross invites applications for the post of: