Manager / Assistant Manager, Service Quality
Dah Sing Financial Group
- Company Industries：Financial Services
Job Information
- Post Date：2022-08-31
- Career Level：Middle
- Location：Not Specified
- Yr(s) of Exp：4 years
- Qualification：Degree
- Employment Type：Full Time
- Job Function：Admin & HR Administration / Operation Manager Banking / Finance Others Asset Managem
Job Description
Main Responsibilities
- Handle verbal and written complaints and feedback received through various channels and prepare verbal / written responses to the complainants
- Coordinate with business and support functions to collect facts and evidence for complaint investigation and to resolve in full compliance with the related codes and guidelines
- Initiate and implement different service quality projects to uphold/ enhance the Bank’s service quality
- Assist in reviewing and updating the complaint handling procedures/ guidelines to ensure that the Bank is fully complied with the regulatory requirements
- Assist in conducting SQ sharing session for frontline staff to reinforce their service mindset
- Prepare various kinds of complaint statistics/ reports
- Follow up the issue related to Complaint Management System
- Handle Ad hoc project assigned by supervisor
Job Requirements
- Degree or diploma holder with a minimum of 4 years’ relevant experience in banking/ financial industry (preferably frontline banking experience, Experience in handling Investment and Insurance related complaints will be an advantage)
- Solid experience in handling service quality projects
- Patient with good customer service attitude
- Good communication and interpersonal skills
- Proficiency in written and spoken English and Chinese
Interested parties please send full resume (including current and expected salary) by email via clicking "APPLY NOW".
All information received will be kept in strict confidence and only for employment-related purpos
Company Info
The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China.
Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
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