Main Responsibilities:

· Handle and resolve all kinds of complaints, especially Banking, Investment & Insurance related

· Prepare and/ or review reply letter to complainant, referred parties or regulatory bodies

· Investigate the complaint’s root cause, suggest every possibility remedial plan, discuss or negotiate the settlement plan with complainant

· Liaise with internal and external parties for thorough investigation of the complaints, propose resolutions to settle the complaints amicably and reply customers and/ or referred parties or regulators in a timely manner

· Prepare regular & annual complaint analyse reports for management’s oversight

Requirements:

· Bachelor’s Degree in Banking, Finance & Communications. Candidates obtained professional qualifications in HKSI / IIQE / MFP will be an advantage

· 5+ years experience complaint handling or customer services, preferably in the banking industry

· Able to handle complaints independently & confidently

· Comprehensive knowledge of customer experience best practices, operations and supporting systems

· Strong organizational and time management skills

· Excellent communication and influencing skills

· Well-versed in Excel & PowerPoint presentation preferred

China Construction Bank (Asia) Corporation Limited [“CCB (Asia)”] is the retail and commercial business platform of China Construction Bank Corporation [“CCB”] in Hong Kong. As of June 30, 2017, CCB (Asia) has 50 branches in Hong Kong and offers a wide array of banking products and services to customers, including consumer banking services, commercial banking services, corporate banking services, private banking services and cross-border financial services, etc.

We’re inviting high caliber professionals to share our vision and mark our success together.