Principal Hong Kong is one of the major service providers of total retirement solutions in Hong Kong. We are one of the winners received "The 2021 MPF Award" by MPF Ratings. Pension Operations plays a critical role to contribute the success of our business, join us if you are striving in an exciting operational environment or want to be a pension operation expert!

The Senior Administrator / Administrator will participate in end-to-end pension operations process. You will handle daily administration of retirement schemes including but not limited to member enrollments, contributions, terminations, and group changes, in accordance with internal approved procedures, policies and local ordinance and regulations. 

Other responsibilities include:

• Process data and perform quality checking
• Provide customer service to clients and/or respond clients' verbal and written enquiries
• Maintain accurate records and thorough documentation
• Assist in any ad-hoc assignments or special projects

Essential Skills, Experience and Competencies

We are looking for detail-minded candidates with strong time management skill. Competent in communicating across a wide variety of clients and deliver excellent customer service skills. Passionate about operational process with continuous improvement mindset will be a key to success.

Other key skills required for the role:

• Graduates in business, finance or other related disciplines
• 1 year of experience in Operations role
• Experience or sound knowledgeable in MPF and/or ORSO schemes administration is preferred
• A self-starter and good team player
• Able to meet tight timeline
• Strong PC applications especially Microsoft Excel and Word
• Good command of spoken and written English and Chinese
• Candidate with less experience will be considered as Administrator
• Fresh graduates who want to develop your career in Pension industry are welcome to apply, you will be considered as Assistant Administrator

What We Offer

Principal offers employees a competitive package and a comprehensive range of benefits to help meeting your needs now and in the future, including:

• 5-Day Work Week
• Year-end Payment
• Discretionary Bonus
• Birthday Leave
• Medical Plan
• Life Insurance
• Pension Scheme
• Employee Stock Purchase Plan
• And Growth Opportunities!

Principal Financial Group® (Nasdaq: PFG) is a global financial company with over 18,000 employees^ passionate about improving the wealth and well-being of people and businesses. In business for more than 140 years, we’re helping more than 50 million customers^ plan, insure, invest, and retire, while working to improve our planet, support the communities where we do business, and build a diverse, inclusive workforce.

In Hong Kong for over two decades, we’re a provider of investment and retirement solutions covering pension schemes & products as well as mutual funds. We combine our capabilities in global investment management, leading retirement and asset allocation expertise to provide people and companies the financial tools, resources and information they need to achieve greater financial security and live their best life.  Our investment products are well recognized in the asset management industry for many years.  We’ve been awarded “Good MPF Employer Award” for consecutive years by MPFA for our dedication and continuous effort in enhancing better retirement protection for employees.  As a socially responsible employer, we’ve gained the “Caring Company” recognition for over 10 years to recognize our commitment in Caring for the Community, Employees and Environment.

If you are looking for a place where you are empowered to contribute and grow continuously, here is the opportunity - we are looking for high caliber talents to join our Hong Kong operation and grow with us.  To find out more, please visit us at www.principal.com.hk

^ As of December 31, 2021