This is one of the temporary positions offered by the MPFA’s Employment Support Programme in response to the Government’s Job Creation Scheme under the sixth round of Anti-epidemic Fund.

Reporting to Assistant Manager / Senior Officer (Customer Services), the appointee will assist in providing support in the daily operations of service counters of Customer Services Department and in the development of Chatbot and other digital services for the Department.

The appointee’s major duties include:

• To handle MPF/Occupational Retirement Schemes Ordinance (ORSO) enquiries at service counters and collect comments received from the public;
• To process personal account enquiries and handle related enquiries from scheme members or their representatives;
• To manage the personal account enquiry counter at outreach programmes;
• To assist members of the public to lodge complaint;
• To handle telephone and written enquiries received from members of the public; and
• To provide administrative support and other duties as assigned by the Management.

• A recognized degree, or equivalent;
• Preferably with two years of relevant experience in handling walk-in or telephone enquiries and complaints, compliance, retirement/pension and/or customer service or related fields;
• Proficient in PC applications including Excel, Word and Chinese word processing;
• Good command of written and spoken English and Chinese;
• Proficient in Putonghua will be an advantage;
• Good communication, interpersonal, organization and problem solving skills;
• Customer-oriented, flexible and able to work independently as well as under pressure; and
• Able to deal with the public effectively.

To Apply
Interested candidates are invited to submit an online application by clicking the "Apply Now" button.

The closing date for application is 5 September 2022. Applicants not contacted for follow up within 3 months after the closing date for application may assume that their applications are unsuccessful and their applications will not be retained for more than two years.  

The information provided will be kept confidential and only be used for those purposes relating to your application.  Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at https://www.mpfa.org.hk/en/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement. MPFA is an equal opportunity employer and welcomes applications from all qualified candidates.

The MPFA was set up in September 1998 under the Mandatory Provident Fund Schemes Ordinance (Cap. 485). Our mission is to regulate and supervise privately managed provident fund schemes; to educate the working population about saving for retirement and the role of the MPF System as one of the pillars supporting retirement living; and to lead improvements to provident fund schemes to make them more efficient and user-friendly, and better meet the needs of the working population.

Staff are our most valuable asset. We are looking for talents who are willing to adopt our core values in performing their work: Commitment, Quality, Teamwork and Community Perspective; and share our concern for the retirement protection of Hong Kong’s workforce. Those who are interested in pursuing our mission and developing their careers in the MPFA are invited to join us.