Supervisor/Officer
BestServe Financial Ltd
- Company Industries:Financial Services
Job Information
- Post Date:2022-08-18
- Career Level:Middle
- Location:Hung Hom
- Yr(s) of Exp:5 years
- Qualification:School Certificate
- Employment Type:Full Time
- Job Function:Banking / Finance Fund Management Insurance Others Sales CS & Business De
- Benefits:Medical insurance, Five-day work week
Job Description
- Perform or review most of MPF business processes and approves various business transactions up to predefined authority limits.
- Ensure the completion of business transactions according to the service standards and statutory timeline.
- Coach and mentor junior staff so as to achieve the service standard and department objectives.
- Handle and resolve complicated issues or complaints and escalate to manager in a timely manner.
- Perform daily MPF administration functions of contribution, employer enrolment and data and member/preserved member enrolment and data change.
- Handle UAT and ad-hoc project as required.
- Report any irregularities to manager promptly.
- HKDSE (Hong Kong Diploma of Secondary Education) holder / Form 7 graduate or above
- At least 5 years of relevant experience in MPF industry.
- Knowledge of MPF, customer service principle and retirement fund operations.
- Good in analytical , planning and organizing skills.
- Customer focused, with good problem-solving and communication skills
- Attention to details
- Able to work independently and under pressure
- Good PC skills in MS Word & Excel. Candidate with skill in Access is preferable
- Good command of both written and spoken English and Chinese
We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.)
Company Info
BestServe Financial Limited (BestServe), which is wholly owned by Sun Life Financial, is a pensions administration specialist in Hong Kong.
BestServe has over 20 years of pension administration experience in Hong Kong. As of today, we administer the pension funds of about 700,000 customers with assets of over HK$48 billion. We serve employees, self-employed persons, employers and providers of Mandatory Provident Fund (MPF) Schemes and Occupational Retirement (ORSO) Schemes. We are among the few companies capable of operating on a multi-product and multi-fund manager platform with more than 175 investment funds from 19 investment management houses for our third-party pensions administration customers. For more information, please visit www.bestserve.com.
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