Customer Service Officer / Senior Customer Service Officer
Futu Securities International (Hong Kong) Limited
- Company Industries:Financial Services
Job Information
- Post Date:2022-08-12
- Location:Admiralty
- Employment Type:Full Time
- Job Function:Banking / Finance Financial Services
- Benefits:Dental insurance, Double pay, Medical insurance, Performance bonus, Five-day work week
Job Description
Responsibilities:
- Handle and follow up clients’ enquiries, liaise with external parties and internal staff based on feedbacks gather from clients
- Perform account opening and document checking according to the internal guidelines and ensure full compliance under rules and regulations
- Knowledge on KYC, AML, CRS and FATCA procedures
- Assist the Team Head to establish and enforce service procedures, policies and standards
- Handle customer enquiries and complaints in a professional manner.
- Design and implement operational procedures complied with internal guidelines and relevant regulatory requirements
- Handle Ad-hoc tasks as required
Requirements:
- 2~3+ years working experience in related field such as relationship management, onboarding, client services etc
- Experience in fund and trustee client onboarding is preferable
- Experience in KYC/AML areas within Finance industry is strongly preferred
- Familiar with SFC regulation on KYC and AML requirements
- Excellent in client service mindset and interpersonal communication skill
- SFC type 1 license holder / pass of relevant papers is strongly preferred
- Fluent in Mandarin and English is a must
- Title would adjust based on the relevant experience
Company Info
富途證券國際(香港)有限公司 為香港證券及期貨事務監察委員會的註冊交易商,可從事證券交易、期貨合約交易。富途最近引入騰訊控股 (00700.HK)、經緯創投(Matrix Partners China)以及紅杉資本 (Sequoia Capital)為策略股東,希望在技術、人力資源和網絡方面投入更多的資源,憑藉我們強大的電腦技術開發水平,為亞太區個人及公司客戶提供最優質網上投資服務。因應我們的高速發展,希望有志從事於互聯網金融人士加入我們,成為優秀團隊的一分子。
Futu Securities International (HONG KONG) Limited is a fast growing brokerage firm with strong IT technology background in Hong Kong and is committed to provide a real-time trading services for our clients in Hong Kong and within the Greater China Region. To contribute to our business growth, we are now looking for high-calibers to join us.
Learn more about us at: https://hk.futu5.com/
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