Responsibilities:

• Manage a team of employee ensuring MPF operation team provides accurate and timely service aligning with business and regulatory requirements.
• Manage and drive team productivity to achieve/exceed the respective service level agreement. 
• Streamline the workflow so as to improve efficiency and effectiveness, improving client service and compile with statutory requirement.
• Develop, coach and provide development opportunities for team members.
• Participate in any ad-hoc projects as assigned.

Requirements:

• A recognized Bachelor Degree holder or equivalent.
• At least 10 years’ experience in pension industry.
• A deep and thorough understanding about the MPF business and operation, as well as the prevailing regulations that could have an impact to the operation.
• Strong in analytical, problem solving and communication skills.
• A good interpretation of the organization dynamics and be able to translate them into management policies, procedures and actions to meet the requirements
• Amiable personality and ability to communicate the direction effectively to peers and stakeholders
• Strong problem solving skills with client-centric mindset.
• Solid team management skills.
• Proficiency in spoken and written English and Chinese.
• Good PC skills in MS Word & Excel. Candidate with skill in Access is preferable

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.) 

BestServe Financial Limited (BestServe), which is wholly owned by Sun Life Financial, is a pensions administration specialist in Hong Kong.

BestServe has over 20 years of pension administration experience in Hong Kong. As of today, we administer the pension funds of about 700,000 customers with assets of over HK$48 billion. We serve employees, self-employed persons, employers and providers of Mandatory Provident Fund (MPF) Schemes and Occupational Retirement (ORSO) Schemes. We are among the few companies capable of operating on a multi-product and multi-fund manager platform with more than 175 investment funds from 19 investment management houses for our third-party pensions administration customers. For more information, please visit www.bestserve.com.