Operations

•         Ensure that the facilities in the locker area are in good working order, well maintained and switched on for use during the designated spa operation times.
•         Assure all guest supplies and amenities are 100% properly stocked and available in the spa at all times. 
•         Record daily linen counts and ensure that an accurate record is kept at all times
•         Remove all dirty linen and replenish with fresh linen
•         Assure towels and linens are available and properly stocked in the spa treatment rooms and locker areas
•         To understand and be able to activate the facilities in the male and female changing areas
•         Ensure thorough communication with therapists and reception to ensure the guests treatments begin within 5 minutes of scheduled time
•         To ensure that all facilities are hygienically cleaned at all times including all heat facilities
•         Assist in the turn around of all dirty treatment rooms to being clean and re-set according to set standards within ten minutes of them being vacated.
•         Remove any used dirty cups/glasses and replenish with clean ones
•         Ensure that all tea light candles are on and fresh aroma can be detected at all times
•         Ensure that all beverages are replenished at all times and attractively presented
•         Replace linen on relaxation beds after each guest use
•         Replenish all guest amenities in each spa treatment room and locker areas
•         Maintain the cleanliness of the whole spa area at all times

Guest Contact

•         Greet all guests with a smile, eye contact and welcome within 30 seconds of their arrival in the spa area.
•         Explain and assist in the usage of the locker to guests
•         To be able to explain the features and benefits of the facilities in the male and female changing areas
•         Pro-actively and creatively solve problems as they are identified and while the guest is still in the spa area. Inform your supervisor/ manager in all cases of guest dissatisfaction or problems.

General Conduct

•         Appear well-groomed, wearing complete uniform with correct tag in accordance with standards outlined in the Employee Handbook
•         In the event of sickness report to supervisor with a minimum of two hours in advance notice
•         Set the example for peers and co-workers to display a positive, enthusiastic attitude in all situations within the hotel property at all times.
•         Always smile and greet property employees throughout the hotel in a friendly fashion
•         Communication between guests, peers, and management will be mature and professional at all times in accordance with the spa environment. 
•         Adhere to all property policies and regulations.
•         Perform all other duties as reasonably directed by Spa Management and Hotel Management

A member of the Design Hotels™ network of exclusive global properties, The Mira Hong Kong is a tech-friendly urban retreat that has been designed to ignite all your senses right in the heart of bustling Tsim Sha Tsui. A hotel of pared-down luxury where not a single detail has been missed, from our sleek, contemporary rooms and suites, to the exquisite dishes served in our Michelin-recommended restaurants, state-of-the-art facilities and highly personalized service.

It’s an exciting time to be part of the fun, dynamic, award-winning team at The Mira Hong Kong. We are currently looking for standout individuals with a passion for service and the professionalism to match. Could this be you?

Hong Kong's Tech-friendly Design Hotel Pioneer Wants You.