Senior Service Engineer / Service Engineer – Building Management System

Smart Infrastructure - RMA

Responsibilities:

The successful candidate will be responsible to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The responsibilities also include:

• Supervise site works execution regarding all maintenance service execution and minor retrofitted works and ensure the monthly activities are performed in a timely and accurate manner
• Control and utilize resources to achieve qualitative and quantitative targets
• Ensure the timely reporting of all monthly works progress to manager
• Tie workflow to the schedule
• Manage all on-site activities including repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Follow company’s filed procedures and protocols
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

Requirements:

Individuals who meet the following requirements or possess the equivalent combination of competence and experience are invited to apply:

• High diploma graduate in Mechanical / Building Services/ Electrical Engineering or related disciplines
• At least 3 - 5 years’ service experiences in the related fields and engineering works of building management system
• Proven field service supervision experience
• Knowledge of Building Management System or Building Automation is preferred
• Basic knowledge of networking topology, Information technology is an advantage
• Ability to troubleshoot, tests, repair and service technical equipment
• Self-initiative and result-driven
• Proficient in English and Chinese