Customer Service Representative (5 days work)
Don Nelson Recruitment Limited
- Company Industries:Human Resources Management/Consultancy
Job Information
- Post Date:2022-09-07
- Career Level:Entry Level
- Location:Not Specified
- Yr(s) of Exp:2 years
- Qualification:Non-Degree Tertiary
- Employment Type:Full Time
- Job Function:Sales CS & Business Devpt Call Centre Property / Real Estate Property Management&nbs
- Benefits:Medical insurance, Performance bonus, Five-day work week
Job Description
Our client is looking for high caliber candidates to join their team:
Job Description:
- Answering customer inquiries through calls and email
- Keep records of all conversations in the company system/database
- Resolve customers reported issues/cases
- Referring more escalate issues/cases upward for further support
- To ensure the issues are solved by actively contacting customers and identifying their needs
- To liaise with internal support team for lead time checking
Job Requirement:
- Higher Diploma or above (or equivalent academic level)
- 2 -3 years experience in customer services/hospitality/retail industry, with call centre experience is an advantage
- Good command in spoken Cantonese, English
- Strong communication skills and telephone manner are required
- Familiar with PC operation, including but not limited to MS Office applications, Chinese and English word processing
- 5 days work on shift duty is required
Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies and for recruitment purposes only.
Company Info
Don Nelson is an unique, fast growing and awarded recruitment services provider. We connected with hundreds of Multinational and Public Listed companies throughout the Asia Pacific.
Our subsidiary, Nelson Solutions, offers a broad range of services to our clients, ranging from mass recruitment projects, secondment & payroll services to Temporary & Contract projects. We place great emphasis on a fast and accurate response for both of our clients and candidates.
Please visit our website: www.donnelson.com.hk
or you can submit your resume to: [email protected]
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