#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Contract End Bonus
• Staff Engagement Activities
• Annual Leave, Meal Allowance for night shift
• 5-day work - flexibility to work on shift duties, 8 working hours daily
• Comprehensive classroom and on job training
• Career development opportunities 
• Positive culture for you to #BeMore at work
• Join a global company with 26 years of experience and 350 industry awards

Where are you located?

• Kwun Tong

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

As an E-Commerce Customer Service Officer (Contract Employment), you are tasked with the all-important responsibilities of caring for our customer's needs, building customer loyalty and representing the brand. You will provide customer care support through chat, email and calls to deliver #BeMore customer experience.

You are also required to perform these job functions:

• To provide customer service support/troubleshooting support through email/phone/chat to members
• Collaborate with internal parties for customers' enquiries and/ or complaints
• To Work closely with team supervisors to ensure escalated issues are handled in a timely and correct manner
• Gather customer feedback to enhance service and customer experience
• Maintain up-to-date member information

Who are we looking for?

• At least 0.5 year of Customer Service experience is an advantage
• Strong communication skills with the ability to communicate effectively with internal and/or external contacts
• Highly self-motivated, energetic with a positive attitude and a team player
• Passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills
• Confident computer skills are vital as you’ll be using multiple tools and systems daily
• Excellent time management & multi-tasking skills
• Bilingual in a combination of two of the following, Cantonese, Mandarin or English
• Working hours: 5-day work a week (Monday-Sunday, including Public Holiday); 8 working hours required daily from 09:00 to 22:00.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning more than 350 industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.