Job Accountabilities

• Lead and drive the strategy of customer intelligence to achieve customer excellence and support business growth
• Monitor and analyze the customer relationship with Zurich HK
• Provide reports with insight to drive customer excellence
• Identify customer needs, respond to customer queries and collaborate with internal stakeholders to optimize customer experience
• Track the customer experience across online and offline channels, devices and touchpoints; analyze customer feedback and proactively maintain positive experience
• Identify and recommend opportunities to continually optimize customer experience and promote the customer-oriented culture across the organization
• Facilitate the rollout of customer experience initiatives from Group and/or Regional Office

Job Qualifications

• Degree holder with minimum 5 years of relevant experience in customer analytics and/or customer experience, preferably in insurance industry
• Candidate with less experience may be considered as Assistant Manager
• Excellence communication and presentation skills in both English and Chinese
• Strong analytical and problem-solving skills

Interested parties please simply click "Apply now" to access our "Global Recruitment Management System" for submitting your application.

You are invited to visit our web site at: http://www.zurich.com.hk

Zurich Insurance Group (Zurich) is a leading multi-line insurer that serves its customers in global and local markets. With about 53,000 employees, it provides a wide range of property and casualty, and life insurance products and services in more than 210 countries and territories. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872. Further information about Zurich is available at www.zurich.com.