Vendor Operation Associate
Hellotoby Technology (HK) Limited
- Company Industries：Others
Job Information
- Post Date：2022-08-11
- Location：Sheung Wan
- Employment Type：Full Time, Permanent
- Job Function：E-commerce Business Development
- Benefits：Dental insurance, Medical insurance, Five-day work week
Job Description
We are Toby - the largest platform for services in Hong Kong! To strive for continuous improvement on both user experience and service quality, we are looking for talented individuals to grow our business with us! If you are ambitious and love working with a funny team, JOIN us!
You will work with our Vendor Operation team who are responsible to answer enquiries from the services supplier and maintain a good relationship with them. It is an excellent opportunity for you to develop your communication skills and business mindset!
Responsibilities
- Handle Supplier’s inquiry via call & whatsapp
- Educate/follow up with Suppliers based on customer’s feedback
- Amend & match the orders based on customer’s requirements
- Handle and solve any potential operational issues / requests which our service providers may have
- Follow procedures and bring in new ideas for improvement
- Interact closely with other members/teams in the company (Customer support, Product Team, Sales, Marketing etc)
Requirements
- Good communication skills with fluency in both English and Cantonese
- Strong people skills – outgoing personality (you must meet our partners and service providers)
- Patient and detail-oriented, confident, friendly, have a strong ethic and positive attitude
- Ability to multitask in an organized manner in fast-paced working environment
- Enjoy building long-term relationships based on trust and improving the way business is done
- Fresh graduates are welcome
Company Info
Toby is Hong Kong's leading local services marketplace that helps user discover and book from 800 service categories with confidence and ease. We aspire to delight people's lives with exceptional services whether it's helping families improve their home,
brides plan their wedding or anyone learn a new language. Since inception, we've helped 500,000 users find and book services by connecting them with 25,000 top-rated and hard-working service professionals. We are customer-obsessed and are constantly trying
to improve the hiring experience and service qualities on Toby. In addition to our HQ in Hong Kong, Toby also operates in Taiwan and Singapore. Join our growing team in the quest to build the most customer-friendly platform to hire services!
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