• Total management of the operations and relationships with our third-party platforms – from ensuring timely and accurate upload of products through to optimisation of channel revenue – developing a clear calendar of initiatives and strategies to further promote and grow the business
• Provide regular reporting and analysis to the JOYCE business on the performance (measuring against challenging KPIs) – giving insights and recommendations to tweak and improve our approach
• Provide clear and regular communication with platform providers with a view to maintain lasting and constructive relationships
• Operations-focused role. Able to get new products onto the platforms, providing images and accurate product and pricing information as well as manage and resolve any logistics enquiries
• Develop an in-depth knowledge of the market landscape and identify opportunities to work new platform providers
• Use market knowledge to contribute to the direction and optimisation of our third-party platform efforts
• Look to find efficiencies in our processes to automate tasks and work more effectively (e.g. product uploads, inventory management, reporting)
• Serve as the technical representative for discussions with third-parties to drive increased engagement
• Work closely with Marketing team to respond to any platform provider queries or new opportunities

• Bachelor's Degree required; marketing/communication is preferred
• 5 years E-commerce third-party platform management experience (Farfetch/Amazon/Zalora/Tmall etc.), ideally in fashion/ luxury brands industry
• Strategic thinker, have solid experience in creative marketing and social marketing. Good at agency management
• Digital E-commerce experience in luxury, fashion, cosmetics, lifestyle, retail industry
• Good knowledge in online marketing and third-party E-commerce landscape with technical knowledge of web tools (e.g. Google Analytics) and processes with experience in devising and managing digital marketing campaigns
• Thorough understanding of E-commerce, retail – merchandising, sales, customer service, competitors, logistics as well as awareness of global E-Commerce trends
• Entrepreneurial, analytical, collaborative with strong influencing, relationship-building, leadership and stakeholder management skills
• Proactive, independent, detail-oriented, self-motivated and able to work under pressure
• Advanced knowledge of Microsoft Excel, PowerPoint and Word · Excellent command of written and spoken English

At Lane Crawford we support our staff with a range of benefits that reflect the importance we place on the well-being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges, insurance, medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes only.