• Develop, implement and maintain the loyalty program of DFS
• Oversee the worldwide Client Services Teams and to ensure a smooth operation of the loyalty program and an efficient & effective program management
• Establish and maintain a scalable CRM system to gather valuable information from all customer touch points so as to better understand our customers

Loyalty Program Development

• Overseas the Loyal T Program operation and services provided by Divisional CS teams
• Leverage member insights to drive store performance is strategies focused on growing, developing member base including local customer retention, cross sell to new categories
• Collaborate with Division CRM to develop and execute the member engagement strategy to drive member experience, retention & loyalty
• Drive innovation to enrich DFS Loyalty program 
• Manager digital touch points : dfs.com, WeChat Member Mini program, Loyalty Program APP
• Overseas the Loyal T program profitability with direct Manager
• Oversee Division CRM activities and provide Best Practice sharing 
• CRM Operations support SOP, Training, Legal & Compliance

Client Services & Program Operations

• Establish global Loyalty program operation manual and guidance; conduct training and support Division's CRM team
• Divisional CS budget monitoring
• Monthly CSM touch base and 1-1 catch up 
• Work closely with Finance and Legal & Compliance for new corporate policy & regulations 
• Work closely with Clienteling team to provide

• Bachelor's / University degree in Business Management, Marketing or related field required
• At least 6 -8 years of working experience on Loyalty Program Management
• Experience in managing loyalty program, credit card marketing is a Plus
• Solid understanding of retail is a Plus

Other Knowledge, Skills and Abilities Required

• Excellent time management and organizational skills
• Strong analytical and excellent communication and presentation skills
• Self-motivated with excellent attention to details
• Ability to work under pressure, meet deadlines and manage project details while balancing multiple priorities
• Exceptional decision making , communication, inter-personal and project management skills